cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Correct way to wire Google Streamer 4K to TV & Soundbar (Issue with Samsung Q-Symphony)

mjolnir
Community Member

I've seen people say it both ways, but should I wire it this way:

Option 1
Google 4K Streamer to HDMI In on Soundbar and then HDMI ARC Out to TV ARC (uses 1 HDMI port on TV)

or

Option 2

Google 4K Streamer to HDMI on TV
and then 
Soundbar HDMI ARC to HDMI ARC on TV (Uses 2 HDMI ports on TV)

 

I'm currently running Option 1 and it works great, but I'm using a Samsung TV and Samsung Soundbar but can't seem to get Q-Symphony to work all the time and can't figure out why, wondering if the Google TV Streamer 4K is not compatible with it.

Thanks in advance! 

2 REPLIES 2

mjolnir
Community Member

So I switched to Option 2 and it seems to be working correctly now. So even though the streamer allows pass-through, for some reason Q-Symphony is not always compatible with it. But now I have amazing sound. The only drawback is I can't control the soubdbar on it's own through the Google remote, but since the soundbar is connected to HDMI ARC it does not really matter, when I lower the voice on the TV it lowers it on the Soundbar and tv volume through Q-Symphony.

JuanCH
Community Specialist
Community Specialist

Hi  mjolnir,

Thanks for reaching out to the community! I'm sorry the Q Symphony feature is not working with the Google TV streamer 4K. I appreciate you shared some options to solve the inconvenience previously. Let's work together to find a solution! To gather some more details, I'd like to ask the following questions: 

  • Could you provide the exact model numbers for your Samsung TV and Samsung Soundbar?
  • Is the Google TV Streamer 4K plugged directly into the TV, or is it going through another device (like an AV receiver or HDMI switch)?
  • When Q-Symphony is not working, where is the sound coming from?
  • Have you checked if both the Samsung TV and Samsung Soundbar have the latest firmware updates installed?

Keep me posted. 

Best regards,
Juan