Digital audio, but only sometimes, or for a limited time

[andersW]

Got a weird issue that I haven't really found any solution, or even similar problem for...

I run a Google TV connected directly to my receiver, an Onkyo TX-NR696 and then onto a projector from the receiver.

Not sure when the problems started but some time ago, probably two-three months. The issue is that I can't get Digital audio to work properly, DTS, Dolby Digital, etc. is not working and it varies between Apps and might work for some time.

In Plex for example, it shows the audio as DD 5:1 but swapping through the receivers output types no "digital" is available.

In HBO I have Dolby Digital available on the receiver, but choosing it the sound is muffled with no speak, just background sounds from the movie/TV series.

Netflix is even weirder, if I chose a DTS or DD program and start playing it it works fine on for example DD 5:1 but after some time, can be a minute but also 30 minutes the speech disappears and I get the same muffled sound with only back channel sounds (same as in HBO). So for Netflix it works for some time...

Switching to "stereo" or "all channel stereo" I have sound.

[JenniferV]

Hi andersW,

Thanks for reaching out. Could you please plug in the Chromecast with Google TV (4K) directly to the HDMI port on your TV and check if the same issue persists? Rebooting your Chromecast and your AV receiver might also help.

If the issue persists, do a factory reset on your Chromecast with Google TV. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

[andersW]

Hi, thanks for checking in, @JenniferV , but as I didn't get a response sooner I found the Google TV community and did a cross-post there and got some feedback.
I've answered that question there: https://support.google.com/googletv/thread/196898854?hl=en&msgid=197057191

To summarize, I did a factory reset already, and also re-applied the latest firmware on my receiver and it is better, but not 100%.

Netflix still loses the front-channel sound (speech basically) now and again, and in periods I get some "muffled" sound when using Dolby Digital 5:1, or Dolby Digital Plus 5:1, from the receiver.

It is not happening (that I've noticed) from HBO or Prime App so seems to be isolated to Netflix App only.

[JenniferV]

Hello andersW,

Thanks for the update. If the issue is isolated with Netflix, I'd suggest you reach out to Netflix support for additional help.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to check if you still have questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi andersW,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer