Disconnecting From Wi-Fi

[Sascol1]

I have had my Chromecast connected to my TV for many months. I’ve had no problem and nothing in the way it is set up has changed. All of a sudden in the last five or six days it is randomly disconnecting from Wi-Fi throughout the day. Picture is freezing apps don’t open etc. any ideas what may be wrong? I’ve tried to reboot the router to no avail I even did a hard reset on the Chromecast itself. I’m not having connectivity issues on any other device in the house and I have very fast Internet speed.

[Juni]

Hi Sascol1,

Thanks for reaching out and for being a step ahead of us. What Chromecast device are we working on? Try to use another network and observe if it makes a difference.

Keep me posted.

Regards,

Juni.

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni