Google Chromecast HD keeps disconnecting wifi

[saoudymou]

I already post about it but none of the answer helps.

Hello there,
I have an issue that I saw some other people have too, but none of the proposed solutions worked for me.

I have a Google Chromecast HD, it works well for the last few years but since eight months it keeps disconnecting the wifi (but the wifi still appears in the list of networks saved).

I tried :

• Checking that my wifi is good (my other devices never disconnected)
• Rebooting my wifi router
• Checking if the wifi keeps disconnecting by using 2 (two !) phones hotspot's (and it still disconnected the wifi)
• Doing the last system updates
• Reseting to factory the device
• Tinkering the energy optimisations settings (sigh)

I really need some help cause i realy don't know what i can do now.

Thanks for reading.
S.

[virnab]

Hi saoudymou,

Thank you for reaching out to our community.

I understand that your Chromecast with Google TV (HD) has been constantly disconnecting from your Wi-Fi network for the past eight months, even though the network remains listed in the device's saved networks and all your other devices stay connected. I appreciate the extensive troubleshooting efforts you’ve invested, and I’m sorry to hear that the suggestions provided in your previous post didn’t help you find a definitive solution. Don’t worry, I’m glad to continue assisting you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna

[saoudymou]

Hello virnab, i'll fill the form as soon as possible. I'll let you know once it's done.

[saoudymou]

Hi @virnab, i sent the form as you asked for.
Have a nive day.
S.

[virnab]

Hi saoudymou, 

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards, 

Virna