Google Chromecast TV needs reboot daily

[JMsterdam]

Hello,

I have recently bought a Google Chromecast TV and love the interface and speed compared to my old ‘smart tv’. However, every day i need to power-cycle the device because it starts with a black screen and the tv indicating ‘no signal’. I have tried many of the solutions provided in the other threads concerning this same topic but they all end with the OP having to fill out a form and after that there are no further messages. So I am wondering what to do now. 

[Kimy]

Hi JMsterdam,

Thanks for posting here in the Google Nest Community. Do you have the new Android TV OS build, STTL.231114.004, which has recently rolled out? If you do, try to isolate if the same behavior persists using a different TV. Let us know how it goes.

Thanks,

Kimy

[JMsterdam]

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@Kimy wrote:

Hi JMsterdam,

Thanks for posting here in the Google Nest Community. Do you have the new Android TV OS build, STTL.231114.004, which has recently rolled out? If you do, try to isolate if the same behavior persists using a different TV. Let us know how it goes.

Thanks,

Kimy

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Hello Kimy,

I found the STTL update yesterday and have installed it. Ill let you know whenever I keep experiencing the problem. Thanks. 

[Kimy]

Hello JMsterdam,

Thanks for the reply. We’re glad you got the update installed successfully. Keep us posted.

Regards,

Kimy

[JMsterdam]

Unfortunately, today I started the Google Chromecast TV with the remote and got a black screen. I needed to power cycle the Chromecast again. Apparently, the update did not fix the issue. Please advice

[Kimy]

Hi JMsterdam,

I’m sorry to hear that you’re still experiencing the issue after installing the latest update. We'd like to look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Best,

Kimy

[Kimy]

Hello JMsterdam,

We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

Please allow a few days for the team to contact you.

Cheers,

Kimy