After numerous troubleshooting attempts and failed support cases being opened, it is so sad that most big corporations are in the habit of just taking and taking from the end user. My case is a clear example in which the product design is crap, and without hesitation, Google is quick at selling a defective product (my Google Chromecast) plus additional services (Google Music. YoutubeTV, Google Photos storage, etc), and faster than the speed of light they dig into our pockets and take our hard earned money. But when it comes to providing support and/or fixing a well known documented issue that is clearly affecting the quality of service thousands of customers, they knownly segregate us, the user that brings the issue to their attention, they label us as "just a few experiencing this problem", and for years to come throw us into oblivion with a generic scripted response that does not resolves the problem. How about pushing a firmware update to "just the few experiencing the problem" (maybe Google already tried that and it didn't fix the issue), or an exchange program allowing us to ship this paperweight (wait a paperweight serves a purpose, not my Chromecast) to your repair depot, or a refund/credit for the headaches, frustrations, and inconvenience Google Chromecast puts us through on a daily basis. Google, do you know why your database shows "just a few experiencing this issue"? Because the remaining portion of the affected population that are using your defective products consider is not worthwhile putting up with your non-sense. Not a rant...just my honest opinion. #FACTS
