Google Home Local devices can't add to a room

[jegreenwood]

I have a number of devices in my Google Home. Every once in a while, one of them loses its room and becomes a Local Device. I used to be able to fix that by selecting the item and clicking the button "Add to a Room." See screenshot below.

But that button has disappeared. See screenshot below.

To be more precise. It has disappeared on four of my five iDevices, one at a time. I have an old iPad Mini 4, on which I have now turned off automatically update apps, and it appears to be hanging on there.

[jegreenwood]

Let me add that the device named AudioEngine 2 is a ChromeCast Audio "puck."

[Rusell]

Hi Jegreenwood,

Thank you for posting in the community. I understand that you can't add your Local devices to a room because the button has disappeared. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Is the Google home app up to date?
• Is the third part up to date and does the device work in the third party?
• Are you using the correct email and the same red WiFi? 

In the meantime, please follow the following steps:

• Try to use in a different account
• Unlink the device and link them back
  • Open the Google Home app Google Home app
    
  • Tap Settings and then Works with Google Home Works with Google Home.
    
  • Under Linked services, tap the devices you want to disconnect, then select Unlink account.
    
  • Tap Unlink to confirm your choice.
    

Please take a look at this article: Connect third-party smart home devices in the Google Home app - Google Nest Help

Keep me posted.

Best regards,

Rusell. 

[jegreenwood]

Google Home is up to date on most of my iOS devices.  I have intentionally kept it from updating on an old iPad Mini 4 because that is the only device which still has an "Add to a Room" button.

The Naim Nova streamer is not a Works with Google device. It is a ChromeCast/Google Assistant enabled device. When it is not in a Google Home room, I can still ChromeCast to it, but it cannot receive commands from the Google Assistant.

In response to your question about third party apps, independent of ChromeCast, the Nova can be controlled by the Focal/Naim app. That app is up to date.

All my ChromeCast devices are on the same network. (As noted, I can still cast to it.) The Nova is connected to an Netgear Orbi satellite by Ethernet.  (I don't know what red wifi is.) Another Naim streamer is connected to the same satellite but does not suffer from the same problem.

If by account, you mean Gmail address, I have one Google Home linked to my one active GMail address. I don't believe the Nova is independently linked to any GMail address. The same is true for a number of other ChromeCast devices in my system, which do not have the problem I am having with the Nova.

[Rusell]

Hi Jegreenwood,

Thank you for your response.  I appreciate the information you shared and I apologize for the misunderstanding.

As additional questions:

• Does the device have the same network?
• How many home structures do you have?  
• Is the device that you want to add in the room under the same home structure? 

Keep me posted.

Best regards,

Rusell 

[jegreenwood]

Yes, the device is on the same network.  Bear in mind I can cast music to it.

I have one home structure, so everything is in the same home structure. 

[Rusell]

Hi Jegreenwood,

Thanks for the update. For now, we need to move forward regarding your concern. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

Keep me posted.

Best regards,

Rusell.

[jegreenwood]

Done.  FYI, I have also raised this issue with Google technical support, who have "[S]hared it with our engineering team for immediate investigation to find a stable fix."

[Rusell]

Hi Jegreenwood,

Thank you for your response. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any questions or concerns in the future, feel free to reply to this post.

Best regards,

Rusell.