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Google Home does not work

Stephan182730
Community Member

3 weeks ago

I am not able to use Google Home on the Streamer. When I long press the home button the icon for google home is missing. When I go to the settings and then my account, google home it just says not available in the top right corner. Is Google Home integration not available outside the US?

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1 REPLY 1

ByronP
Community Specialist
Community Specialist

2 weeks ago

Hi Stephan182730,

 

Thank you for reaching out to the community. I understand you're experiencing trouble using your Google Home app; either pressing the home button, it doesn't appear within your streamer, or when you go under settings into your account, it's showing a message that says "not available." But don't worry, I'm here to help.

To further assist you, please answer the following questions:

  • When does this happen—during setup or once it's already set up?

  • What model of streamer do you have? (Here is a helpful article to identify your streamer).

  • Is the Google Home app updated?

  • When did the situation occur?

  • Is the streaming device near the cast device?

  • Where are you located?

Please keep me posted on your findings.

 

Regards,

Byron

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