Google TV 4K doesn't send image to TV after turning on

[KBAM]

My Google TV 4K can power on the TV it is connected to, but about half of the time it doesn't send an image to the TV over HDMI until I cycle the HDMI connection or reboot the device and the TV multiple times until it works.

• My Google TV is plugged directly into the HDMI port of the TV
• I get the same behaviour on both of the TV's 2 HDMI ports
• This did not happen on this TV with my Gen 2 Chromecast
• The Google TV is powered by the USB power plug and cable that came with it
• Factory resetting and system updates have not changed this behaviour
• I occasionally (~20% of starts) get a heavily purple-tinted image sent to the TV on the Google TV home screen which lasts until I begin casting some content at which point the image self-corrects

My mother reports a similar issue with her identical product and a different model TV. What do I need to do?

[Kimy]

Hi KBAM,

Thanks for posting and for being a step ahead of us. This is a known bug that should have been fixed with the patch update released before November. Kindly check if your Android TV OS build is STTK.230808.004.10714782, then perform a factory reset one last time to see if it helps. If it still persists, we may need to forward this to the support team.

We look forward to your response.

Thanks,

Kimy

[KBAM]

Hi Kimy, thanks for checking this out. My Android tv os build matches the number you gave so I did perform the factory reset. Unfortunately, the issue is persisting for me. Please let me know if there is anything else you'd like to try or if there's any details I can provide.

[Kimy]

Hello KBAM,

Thanks for the reply. Since this is still happening, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[KBAM]

Hi Kimy, I had filled out that form you sent me yesterday. Did it not go through?

[Alex_S]

Hey KBAM,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex