Google TV Streamer Freeze

[bilrob]

I recently purchased a Google TV Streamer due to the Chromecast issue (Gen 2) however when watching live TV it constantly freezes (randomly) and sometimes goes to a blank screen, after a few seconds (abt. 1 min) it begins to play then freezes again. I am using Wi-Fi

I have;

• Ensured all devices firmware are up to date
• Router is approx 3 metres away with no obstructions
• Confirmed speeds 52 MBPS

Any suggestions would be appreciated as it is very frustrating. 

Note: Only happens on live TV NOT other sources such as stored media. e.g. Plex. 

Thank you

[Rusell]

Hi Bilorb,

Thank you for posting in the community. I understand that your Google TV Streamer (4K) constantly freezes and sometimes goes to a blank screen. I apologize for any inconvenience caused and I appreciated all the information you shared.  

To resolve this situation, i'd like to share with you a few questions: 

• May I know which other apps this is happening to? 
• When did the inconvenience start? 
• What troubleshooting have you done so far

In the meantime, please try to do the troubleshooting below: 

• Make sure that you're using the HDMI certified 2.1 cable to connect since the Google TV Streamer requires one to work.
• Reboot your  Google TV Streamer (4K)
  • Please take a look at this article: Reboot your Chromecast or Google TV Streamer - Android - Streaming Help

Keep me posted.

Best regards,

Rusell.