Google TV Streamer + Panasonic OLED = green and purple HDR10+ content

[garwol4130]

I just bought my first own TV due to moving Panasonic TX-55MZ800B (oled), ant because it's running old Android TV I got Google TV streamer 4k to make it smarter. Fired up some movies to finally see for myself what is this whole "HDR" and apparently HDR is all green and purple. Both TV streamer and TV support hdr10+ but something is not right, I tested mkv files with VLC player, streaming from my pc with Plex, HDR content on Amazon, tv is correctly displaying info that's it's playing HDR10+ but colours are always off. Tested with two different Hdmi 2.1 certified cables, streamer set to match content dynamic range, always same effect, only force SDR conversion makes it watchable but I'm losing HDR this way. Googling for answers doesn't help at all

[moralesvicente]

Hello garwol4130, 

Thank you so much for posting in this community. I’m sorry to know your Google TV Chromecast is not working as you expected regarding the quality when you want to watch media. So don’t worry. It’s a pleasure to assist you. 

I appreciate that you have taken action by performing the troubleshooting steps above. To continue getting to the root of the issue, could you please help me by answering these questions?

• When did the issue start?

• Have you tried using the streaming device on a different TV? Does it show the same behavior?

• Do you experience this trouble only when casting, or does it occur when playing content directly on the Chromecast?

• Have you tried to play media just using your smart TV? Does it happen the same trouble? 

Any additional details you can provide will be helpful.

Best regards, 

Daniel

[garwol4130]

Issue started when I got it, it's a new TV and new Google streamer

I didn't tried it on different TV as I have only one, but I will try it on my friend's TV ding tint later

Problem occurs only when I'm playing on device

I tried using TV only - it's running old Android TV system and both Amazon prime video plays correctly in HDR and local files played with TV's media player. The same files and same Amazon content is green when played on Google TV streamer.

I did more testing, I downloaded some HDR test videos and problem happens only with HDR10+. DV and order HDR10 works fine. I tested it with VLC and steaming local files from my pc using PLEX. I also noticed that one HDR10+ test file starts playing fine, then the are some adjustments applied with metadata (contrast, brightness) and as soon as this happens colours suddenly shift and everything is green and purple

 

 

 

[moralesvicente]

Hey garwol4130,

Thanks for the update. It's good to hear from you that you've already taken action on the matter to isolate the situation. Once you've tested the Google TV Streamer with another TV, please let me know the results. I'd like to know if the same behavior occurs on a different television.

Let me know how it goes, 

Best regards,

Daniel 

[leo92]

I'm having approximately the same issue as OP. I have a 4K HDR Samsung TV (ue50nu7090) and when I play HDR10+ content, the screen flashes green and than goes black, but the audio goes on. When I disable Match content dynamic range, the video plays in washed out colors and wrong resolution (it crops the video and other strange things).

I also have the old Chromecast with Google TV 4K, and the file plays fine on the same TV, so it's a Google TV Streamer issue. I can provide more info if necessary.

Thanks in advance

[VanDad81]

+1

On prime video’s native Tizen based app I see Fallout available in 10+. Switchover to Google TV Streamer, just HDR. Been waiting for either Amazon or Google to make an update to fix. I figured it’s the maybe the Prime video app needs updating to make parity with the old Chromecast w/ Google TV.

[VanDad81]

Hey Google team, can we get some help on this one? Lots of folks are running into this issue across the Internets!!