Google TV Streamer Reboots itself.

[Fally84]

I bought this the day it came out. Ever since, when streaming live sports, it will have an audio glitch that lasts about 3 seconds, then the unit reboots itself. It happened twice today while watching football from the Dazn app. Any ideas how to rectify?

[victormai]

https://support.google.com/googletv/thread/303092665?hl=en&msgid=303092732

[Fally84]

That link leads nowhere...

[Fally84]

That link takes me nowhere

[tajennifer]

Hi Fally84,

Thanks for the reply. I’m sorry to hear about the situation that you are experiencing with your Google TV streamer rebooting by itself. I understand how frustrating that situation can be, but don't worry, we're here to help! Please contact us to speak with one of our specialists for further help.

Regards, 

Jenny

[Fally84]

I did and they couldn't find the serial number I provided in your system. 

[tajennifer]

Hi Fally84,
 
Thanks for your response. I'm sorry to hear about the situation that you experienced while you contacted support; the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Jenny

[tajennifer]

Hello again Fally84,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Jenny

[Fally84]

Sorry, I missed this. I have submitted. 

[NickF17]

The exact same thing happens to me. Restarts 5+ times till I just give up and watch it on something else. It's only with the DAZN app. Please fix this. 

[Fally84]

Yes, DAZN is the only app it does it on for me too! I returned my first one and bought another streamer device and it's still doing it. Everything is up to date. So frustrating. 

[Hagbard]

Exact the same here... every football game 2 restarts, usually once at the start and once 3rd quarter.  Only with DAZN !!

[DB20]

I have 2 Google Streamers.  Same thing, they both crash at least twice a game.  DAZN is the only app I have the issue with

[Hagbard]

could everyone vote on play-store with command, maybe they see it there?

[Hagbard]

comment i mean

[EZBee]

Has there been any resolution? I am having the exact same problem. DAZN, audio glitch, then restart.

[Fally84]

Not from Google. I contacted DAZN earlier today to voice my contempt for their app. The amount they charge us for their service and it craps out all the time. I have no idea what side the issue is on, but I'm already unhappy with DAZN so figured I'd loop them in too. 

[LarsK]

I have the same issue 😞 ... already two restarts today while I'm watching football.

[tw33k]

i've tried connecting the device directly to the TV, connecting it to the soundbar, different HDMI cables but nothing helps. using the DAZN app causes the device to reboot and it happens multiple times while using the app.

[GMC1892]

I'm having the exact same issue, only with DAZN. Frequent video quality degradation, then audio glitch, and sudden reboot. 3 time while watching a football match. Everything up to date.

[Fally84]

@Google, any movement on this? Your product has been out 4 months and this is still an issue? The ONLY app that causes this problem is DAZN. It's not limited to only me, others are reporting this problem. I've reached out to DAZN and no one seems to care about this issue. Honestly debating moving to an Nvidia or similar device. 

[SuperAdam]

I have been having the same issue but not with the DANZ app as I don't watch football,it randomly happens regardless of what I'm watching it what app I'm using.

[Hagbard]

I had Zero reboots at using other Apps.

[SuperAdam]

Mine does it even when nothing is streaming and it's at the home screen.