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Google TV not connecting to google home panel

Febe4415
Community Member

2 weeks ago

So, I have tried so many diffrent ways to get this TV to connect to google home. I mean, its on the app, but squs no connection. Plus, it wont connect to the googlw home panel! It's highly fustrating and if anyone has any answers, I'm all ears. Thanks!

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1 REPLY 1

sicsacol
Community Specialist
Community Specialist

2 weeks ago

Hi @Febe4415,

 

Thanks for posting in the community. I understand you're having some trouble getting your Google streaming device to connect to the Google Home app and the Home panel. I know how this situation would be concerning, especially after you've already tried so many different ways to get it working. I appreciate the information you've shared so far. No worries, let's work together to get this fixed.

  • What type of Google streaming device do you have? You can check this article for help identifying it: Chromecast and Google TV Streamer specifications.
  • When you say it "shows no connection" in the app, are you seeing a specific error message or code?
  • Are you running the latest version of the Google Home app?
  • Could you list a few of the troubleshooting steps you've already tried?

Any additional details you can provide will be helpful.

 

Cheers,
Jonathan

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