Google TV remote not working and overheating

[Ruuly]

Hi there my Google TV remote is no longer working this morning. I have attempted a hard reset via removing the batteries and holding the home button. The remote appears to be non functional as the LED is not flashing after the hard reset or when I try to pair it. Also the batteries get very hot as well as the middle of the device near the home button. Any known fixes for this? 

[Kimy]

Hi Ruuly,

Thanks for posting and for being a step ahead of us. Since you’ve already attempted to factory reset your remote, let’s try this workaround and let me know how it goes:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test it and observe.
• If it persists, you can factory reset the remote one last time and pair it again.

We look forward to your response.

Thanks,

Kimy