Google TV streamer stop working while watching

[Anwarsha]

I was watching a movie with Google TV streamer

Message from tv poped up which I closed by tv remote when I connected to HDMi I am getting No signal message 

Tried reboot no change 

Any help is appreciated 

[AndersC]

Hi @Anwarsha,

Thank you for posting in the community. I'm sorry to hear your Google TV Streamer (4k) stopped working while you were watching a movie. I appreciate the information about your attempts to change the HDMI port with no success, and the fact that you're only getting a 'No signal' message and have already tried rebooting the device. I'm happy to help.

To determine the reason for this issue, please provide the information requested below:

1. Is the Google TV Streamer (4k) plugged correctly into the TV and power source?
2. When did the issue start?
3. Is there any LED light on the Google TV Streamer (4k)?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[Anwarsha]

Hi Anders

Sorry for the late reply, I was troubleshooting and found that my HDMI cable was faulty or not compatible I changed the cable, and now it works perfectly 

Thank you very much for your reply