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Google TV with Chromecast, Something went wrong error when setting up remote buttons.

Anonymous
Not applicable

‎11-25-2023 07:50 AM

Google TV with Chromecast, Something went wrong error when setting up remote buttons.

I tried following the guide showed in other answers but still no result.

Currently, on the latest version of the system with no updates available. (Security Patch 1 September 2023)

The issue started after performing a factory reset, before I could set up my TV buttons, but I can't after.

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2 REPLIES 2

Henke
Community Member

‎11-27-2023 11:12 AM

Yep, same issue here. Very frustrating. Works perfectly on my other CCWGTV

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Kimy
Community Specialist
Community Specialist
In response to Henke

‎11-28-2023 02:28 PM

Hi folks,

 

Thanks for posting and for being a step ahead of us. Kindly check if your Android TV OS build is STTK.230808.004.10714782, then perform a factory reset one last time to see if it helps. If it still persists, we may need to forward this to the support team.

 

We look forward to your response.

 

Thanks,

Kimy

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