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Google Tv Streamer issues with Nowtv UHD

McL92
Community Member

I'm a Google TV user in the UK and I'm experiencing an issue with NOW Ultra HD (UHD) content.

I've subscribed to the NOW TV Ultra Boost add-on, but when I try to watch UHD content on my Google TV streamer, I get an error message that says, "This is unavailable in your device's video quality, try a different device."

I've already contacted NOW TV's support, and they informed me that Google TV devices do not currently support their Ultra Boost feature.

According to NOW TV's website, there's a list of devices and services that do support Ultra Boost

https://www.nowtv.com/gb/help/article/what-are-boost-and-ultra-boost

Is this something that can be addressed in a future update for UK users? It would be great to be able to access the UHD content I'm paying for on my Google TV device.

 

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