Google tv chromecast Input button doesn't work

[Shef]

Hi, 

I have a Samsung smart tv. 

I got all functions working on my remote except for the input change. Pressing the button just doesn't seem to do anything. In the remote settings, I can see only Automatic (CEC) mode.

How can I make the input button work?

[aperezdeleon]

Hello Shef,

Thanks for reaching out to our community.

The buttons on your Chromecast Voice Remote may need to be configured for optimal performance. Let's see what we can do to set it up correctly.

To determine which buttons are available on your TV, ensure your Chromecast is properly configured with your Samsung Smart TV. Follow these steps:

• Turn on your Chromecast and select your profile and settings in the top right corner of your TV screen.
• Choose "Remote and accessories." 
• Under "Chromecast Remote Setup," Select "Set up remote buttons" and "Add a device."
• Choose your device type (TV) and brand.
   

Please let me know the specific smart TV software installed on your TV. You may need to configure your remote based on the software rather than the TV brand.

After completing these steps, go to the remote control setup screen and select "Input" to verify if you can switch between all input options on your TV. Note that the Chromecast remote may not be able to control the input of certain TV models.

Let me know how it goes.

Regards,
Angel.

[Shef]

Hello, my TV is a Samsung UE55TU7022 with Tizen OS T-KTSU2DEUC-2505.4.

I followed the steps but in the remote settings, I can see only Automatic (CEC) mode.

[aperezdeleon]

Hello once again Shef,

Thanks for your response.

You can use CEC so the input button works as intended. However, that will have to be configured on your TV as well. The most straightforward way to use your Chromecast remote would be to use Infrared, which you can configure by adding your device.

Since you have a Samsung TV, once you add it as a device, select Samsung. You'll go through a screen to set up your volume, power, and input buttons.

Check if all the buttons are working as expected by following the on-screen instructions. Once you're done. On the set-up remote buttons screen, you should be able to see your Samsung TV listed as a device, and all buttons (Volume, power, and input) should say they're working with your Samsung TV Infrared (IR).

Let me know how it goes.

Regards,
Angel.

[Shef]

Hello,

can you please list me the steps needed for 'add the device'?

[SoriaD_]

Hello @Shef 

Thanks for your reply. I'm happy to help you with adding a device to your Chromecast.

To add the device to your Chromecast please follow these steps:

• Open the Google Home app: Launch the Google Home app on your mobile device.
• Select your Chromecast: Tap on your Chromecast device from the list.
• Access Settings: Click on the three dots in the top right corner of your Chromecast's screen and choose "Settings."
• Choose Remotes & Accessories: Locate the "Remotes & Accessories" section.
• Set up remote buttons: Under this section, you should find an option to "Set up remote buttons."
• Add a device: Follow the on-screen prompts to add your Samsung Tv.

If you encounter any difficulties, feel free to share more details about your specific setup, and I'll do my best to provide further assistance.

Best regards,
Douglas.

[Shef]

Hello, I've already set up the Google Home app during the initial configuration of the Google TV. In the mobile app, I can't find the "Remotes & Accessories", which is present only in the TV settings and has the problems described in the previous posts.

[SoriaD_]

Hi @Shef 

Thanks for your reply. I appreciate the information you provide me.

Could you confirm if your Home App is updated? Do you have another device connected to your app?

Did you try the previous steps with another mobile or tablet?

Keep us posting; I´m happy to help you with this situation.

Best regards,

Douglas.

[Shef]

Hello,

I have the most recent version of the app, on a Pixel 6. The chromecast is the only device connected to the app. I tried the steps with another device and I got the same result.

[SoriaD_]

Hello @Shef 

Thanks for your reply. I appreciated all the details you provided us. 

Really sorry for all this inconvenience. Let me lend you a hand to find a solution. 

To continue assisting you, please fill out this form with all the necessary information. My team will find a solution for this situation.
 
Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas

[chaconmorales]

Hi @Shef,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mario

[Shef]

Hi, I've sumbitted the form some days ago. In case of issues, I can submit it again.

[Guarcax]

Hi @Shef ,

It would be great if you submit the form again. Please let me know once you have done that. Remember to fill all the necessary information as your community username and the community thread.

Best,

Daniel.

[Shef]

Resumbitted right now, hoping the community thread id 644174 is correct.

[Guarcax]

Hi @Shef,

We haven’t seen your form submission come through. Please make sure that you are using the same email address when you are filling out the form.

Best,

Daniel.

[Shef]

Yes, I am using the same email address. Is the thread id correct?

[Guarcax]

Hi there,

It seems that we haven’t received your form yet. Let’s try one more time to fill out this form, and please make sure that you are putting your username in the community, your email address that you use with your community user, and the title of the thread. In this case, it will be “Google tv chromecast Input button doesn't work”.

Let me know once you have done this.

Best,

Daniel.

[Shef]

I have done that

[Guarcax]

Hi there,

We've received your form and appreciate the details you provided. Please keep an eye on your mailbox and spam, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Daniel.

[Shef]

Hello, are there any updates over my support request?

[aperezdeleon]

Hi once again Shef,

Thanks for the update.

We've received your form and sent you an email. However, there might be a possibility that it couldn't have reached you as expected. So we'll be trying to get in touch with you shortly once again. Make sure to check your inbox or your spam folder so we can explore more options to get your Chromecast input button working with your TV.

Let me know if you have any other questions.

Regards,
Angel.

[Shef]

Hi, I checked my inbox and spam folder, but I haven't recevied any email from the support.

[ByronP]

Hi Shef,

Thank you for your reply.

I apologize for the inconvenience that you're experiencing with your case. I'm here to help you.

Could you please fill out this form one more time and make sure, once it is submitted, using the correct email?

Let me know once you're done.

Regards,

Byron

[Shef]

Hi, I've just resubmitted the form.

[ByronP]

Hi Shef, 

Thank you for posting.

We received your form, and our dedicated team will reach out to you via email for further instructions.

Please keep an eye on your email. Let me know if you have any further questions.

Regards,

Byron