Google tv streamer apps

[MKS23]

Hi, just got a google tv streamer and unable to install Binge or Kayo apps. I get an error says not compatible with device. Is there a plan to update these apps to be compatible with the google tv streamer? And when can we expect that to happen? Very disappointed as I was under the impression those apps were available from the information in the website.

[JeffNK]

I concur with MKS23 concerns.  The Kayo Sports app is my most used app by a very big margin.  What support is available to confirm or resolve this issue?

[luciaaa]

Hi, there, 

Thank you for reaching out to the community. I'm truly sorry you're receiving the message that the applications are not compatible with the Google TV Streamer (4K). I'm happy to provide you with further information. Currently, we don't have any plans to make those applications compatible with the Google TV Streamer (4K). To check out the applications compatible with your device, please refer to this link: TV & Movies.

We’d appreciate it if you would take the time to share your feedback. We assure you that we're listening to your concerns.

Feel free to reply if you have any questions. 

Best regards,

Ana

[MKS23]

That link for available apps has Kayo listed as available on google tv streamer, yet when trying to install it is unavailable from the App Store on the streamer, or via play store. 

[luciaaa]

Hi, @MKS23,

Thank you for your response. To provide better assistance, please share a picture showing where the Kayo app is available for installation on your Google TV Streamer (4K). Additionally, please let me know your location.

This information will help me determine the most effective solution.

Feel free to reply if you have any questions. 

Best regards, 

Ana

[JeffNK]

Here it is https://store.google.com/product/gtv_streamer_apps_partners?hl=en-GB

[JeffNK]

Hello MKS23,

I consulted by phone with Google support Tuesday night Australian time.  There was no immediate resolution but they sent me an email requesting video and screen screen shots illustrating the issue.  Overnight Thursday I received the following emailed response.

"

Hello Jeff,

Thanks for reaching out to the Google Customer Care Team.

 Thank you for the videos, as I consulted and checked the issue with my team, they just advised me that we are presenting an ongoing general issue with the Kayo app. Our engineering team are already working on it and we just need to wait for updates from them.

Our team recommends using the casinting option from the Kayo app to be able to use in the meantime. But do not worry, I will be letting you know any updates about this problem to let you up to date. We appreciate your understanding and patience on this.

If you still have any other questions, do not hesitate to contact us back at any time. We are more than happy to help!

For your reference your case number is 1-9114000037179. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

Alex

The Google Nest Customer Care Team"

So hopefully that means it is still on the radar and will be resolved sooner rather than later.

Regards, Jeff (are you in Australia?)

[MKS23]

Hi Jeff, yes I’m in Aus.

That’s for sharing that response. Hopefully they get it resolved soon!

[luciaaa]

Hi there,

Thank you so much for your prompt response. It seems we're experiencing ongoing issues with the Kayo app and the Google TV Streamer (4K). We apologize for this inconvenience.

We're actively working to resolve these issues and hope you'll be able to use the Kayo app on your Google TV Streamer (4K) very soon. In the meantime, we would greatly appreciate it if you could share your feedback. Your concerns are being carefully considered.

Additionally, @JeffNK, thank you for sharing this valuable information.

Please don't hesitate to reply if you have any questions.

Best regards, 

Ana