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Help

Google tv streamer unable to RMA HELP

XDNSDX
Community Member

Monday

I am currently have issue with Google TV streamer where it doesn't power on anymore and stuck on low power mode. I believe is not because I didn't use a defective adapter because the output of the adapter is what Google TV streamer was recommended. I check my device is still under warranty however I am unable to submit due to some error on the form. Does anyone have other ways to file in RMA? It would much appreciated

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1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Monday

Hi @XDNSDX 

  1. Go to Contact Us - Google Nest Help.
  2. Select a category / product family, and type in a brief description of the issue, then click "Next".
  3. Click "Other".
    1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
    2. If you're not signed into your Google account, you won't see the device selection dropdown.
  4. Enter the serial number of your device (if applicable), then click "Next step".
    1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
    2. If you're not signed into your Google account, you won't see this step.
  5. Review the available help resources, and if none resolve the issue, click "Next step".
  6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
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