Google tv streamer

[Blito199]

Hola hace unos meses adquiri un Google TV Streamer, tuve varios inconvenientes pero el ultimo fue que estaba reproduciendo musica desde mi tv y se me apago instantáneamente el dispositivo de google, verifique que estuviera todo bien conectado y asi fue, lo unico que cuando desenchufe y volvi a enchufar el dispositivo me empezo a emitir una luz amarilla pero no respondió mas, necesito ayuda para ponerme en contacto con alguien de soporte.

[humbertogarcia]

Hi Blito199,

Thank you for reaching out and sharing this report. I understand that your Google TV Streamer (4K) suddenly powered off while playing music and is now showing a steady yellow light after you restarted it. I'm happy to investigate this issue and help you find a solution.

Please answer the following questions to help me figure this out:

• Are you using the original power adapter and cable that came in the box and plugging it directly into a wall outlet? (No power strips, extension cords, or TV USB ports.)

• Are you getting any error messages on your TV screen?

• Is the streaming device plugged in snugly and directly to the power outlet?

• Was there any recent power outage?

• Have you tried plugging the streaming device into a different power outlet?

• In the meantime, I recommend trying the following troubleshooting steps:

• Unplug the cable from the streaming device and the adapter, then wait for five seconds.

• Plug the cable back into the adapter, then plug it into the streaming device.

• Make sure that the power adapter is plugged into a reliable wall socket.

• Check if no USB Type-C hubs or switches are between the streaming device and power adapter. They can affect the power capability or power delivery compatibility.

Please keep me posted.

Best regards,

Humberto