HBOmax app blurry

[Bigtravg]

hulu works perfect on chrome cast. I get 60 down and about 20 up speeds. When playing HBOmax app faces are blurry and looks terrible. It will look clear for a bit then goes blurry then clear again. I have no issues playing HBOmax in HD on my roku device. I even bought an Ethernet adapter for the chrome cast to try to fix the issue. No help same issue. I’m seriously thinking about returning the chromecast and just sticking with the roku. I have the high end chromecast with googletv. Should play in 4k with no issues. Any help would be appreciated. Thx in advance!

[JenniferV]

Hi Bigtravg,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out.

Does the issue only occur when watching directly from the app installed in the device? Have you checked if the same issue persists when casting from the phone to the TV? Please try the steps listed below:

1. Make sure your Chromecast firmware is up-to-date.
2. If you're casting from a phone, please force close the HBO Max app.
3. Try casting from another device (phone, tablet, or laptop).
4. Reboot your Chromecast with Google TV.
5. Clear the cache and data of the HBO Max app.
6. Reinstall the HBO Max app.
7. Reset your Chromecast with Google TV.

Note: If the issue is only happening with HBO Max, please reach out to the app developer for further help.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — did those steps help?

Regards,

Jennifer

[JenniferV]

Hey Bigtravg,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer