HDR10+ Doesn't Work

[Outlaw67]

Have a google chromecast 4k.Have a new Samsung S95C oled tv.Use prime video and YouTube.. When using content with HDR10+ only get HDR.Have tried hooked to reciever and straight into tv no luck.Is there some setting I,m missing ? Thanks

[Kimy]

Hi Outlaw67,

Thanks for posting here in the Google Nest Community. Kindly go to Settings > Display and Sound > Advanced display settings > Format selection > Show formats > HDR10+ (the options detected are based on the TV). I hope this helps. Let us know if you still have questions.

Thanks,

Kimy

[Outlaw67]

Those settings are detected on chromecast but when playing hdr10+ programs only show hdr.

[Kimy]

Hi there,

Thanks for the reply. Kindly check the actual TV’s settings. Usually, both the TV and the Chromecast device should have it set to automatic. Then, any format of the content will just display as it should. You can refresh the communication between the involved devices by performing a sequential reboot. You can also try a factory reset if you want a full clean-up. Let us know how it goes.

Regards,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Outlaw67]

HDR10+ works with Primevideo.Will not work in youtube unless I play a HDR10+ movie in primevideo say for 10 secs then go to youtube then HDR10+ will play.

[Kimy]

Hi Outlaw67,

Thanks for the reply. Based on your description, the HDR10+ seems to be working, or else it won’t work even on Prime Video. This seems to be app-related. Have you tried to clear the cache or reinstall the app? You can also do a factory reset for a full clean-up. Let us know how it goes.

Thanks,

Kimy

[Outlaw67]

I will try removing and reinstaling youtube.Already tried other suggestions.Also another issue it takes about 2 minutes to load a movie or program in Prime Video ?

[Kimy]

Hello Outlaw67,

Thanks for keeping us in the loop. After you worked on the app, try to refresh the communication again between devices, only this time let’s bypass the receiver. Have the Chromecast device connected directly to the TV. Let me know how it goes.

Cheers,

Kimy

[Outlaw67]

Tried bypassing reciever. Problem still there

[Kimy]

Hi there,

Thanks for the information. Could you try it on another TV that is at least HDR10+ capable? Let us know how it goes.

Regards,

Kimy

[Outlaw67]

Bought latest apple 4k tv all issues fixed.Removed google chromecast.

[Kimy]

Hi Outlaw67,

I’m sorry to hear that you’ve given up on your Chromecast device, but I respect your decision. We’ll take this as feedback to improve our products. I hope you have a change of heart. Don’t hesitate to create a new thread if you ever need our help.

Sincerely,

Kimy