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Haven't been able to open YouTube via Chromecast for 2 days

GDL
Community Member

Please help:

1. Only YouTube and YouTube music have issues on Google TV.

2. Also have to manually connect the wi-fi every time.

3. The volume buttons on the remote don't work at all.

2 REPLIES 2

Guarcax
Community Specialist
Community Specialist

Hi @GDL!

 

Thanks for posting in the community.

I’m sorry for the inconvenience that you’ve been experiencing with your Chromecast with Google TV. I can see that for the last two days you’ve been unable to open YouTube or YouTube Music and that the volume button in the Voice Remote is not properly responding. Let me help you with this.

As a workaround, you can force stop the apps and power cycle the streaming device and check if the apps are updated and also try to change the batteries on the Voice Remote. If the issue persists with YouTube apps, you can factory reset the device.

You can also check the next article to reconfigure the volume button in the Voice Remote: Set up volume, power and input control on your Chromecast or Google TV Streamer Voice Remote

Tell me how it goes.

 

Regards,

Daniel.

GDL
Community Member

Thanks for your response.

After resetting, now YouTube app works on the tv; however, when casting via notebook, no device is found, while via mobile, nothing shows on the tv.