cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

How do you actually change your photo of who is casting? and how do you delete these questions?

Jeremyjud
Community Member

How do you actually actually actually actually change your photo of who is casting? Reread that. I use an older (2nd Gen?) Chromecast and every single time I cast something it shows that it is being cast from a profile with an old picture that I don't want it to show anymore. I have changed the pictures on my Google account, YouTube, deleted the picture off my phone, I've searched every place with a profile picture that I can think of and nothing changes the picture that pops up when I cast. There's got to be something simple I'm overlooking.  I HAVE GENUINELY TRIED EVERYTHING. I HAVE CHANGED MY PICTURE PROBABLY 100+ TIMES OVER THE LAST SEVERAL MONTHS AND IT WILL NOT CHANGE.  PLEASE do not waste my time with some dumb answer that doesn't actually help. WHAT DO I NEED TO DO?!

I also need my previous question deleted foreverrrrr from this forum because that what the most bull**bleep**t answer I have ever been given and it needs to be delete off the internet. This is the link
https://www.googlenestcommunity.com/t5/Chromecast/How-do-you-actually-change-your-photo-of-who-is-ca...
if you are Jennifer V. and reading this, do not reply, you are a waste of everyone's time. 

5 REPLIES 5

Jeran
Community Specialist
Community Specialist

Hey there Jeremyjud,

The picture used while casting should be the profile picture connected to your Google Account. When you log into the Google Home app, do you see your new profile picture in the top-right corner of the screen, or do you still see the old one? Regardless, go ahead and clear out the cached app data on the Google Home app and try casting again. Let me know if the old picture still shows up.


I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Jeremyjud
Community Member

I tried clearing everything. It's still doing it. I factory reset the Chromecast several times. I've tried casting to different devices. I've tried casting from Chrome. I've tried deleting the picture from my computer. I've tried changing the profile picture probably a hundred times and it will not change. I've cleared the cache, all data, I've deleted the home app and reinstalled it, there's literally nothing else I can think of. Why is it this difficult? How is there no one that can fix this.

Jeran
Community Specialist
Community Specialist

Hey there Jeremyjud,

 

That's a pretty strange issue, and I agree it shouldn't be this difficult. Have you tried visiting the official Google Account website and updating the image from there? You'll just log in, go to the Personal Info tab, and under Basic info you can change your photo.

 

Once you do that, clear out the Google Home cache once again, and check the image.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there Jeremyjud,

Were you able to change that profile picture via the website?

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Jeremyjud,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran