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Hulu Live TV Menu not working properly

Brodycleo
Community Member

I have 2 Google TV's that won't let me use the Hulu Live menu, I cannot go to movies, news, sports, or kids. I have 2 Roku TV's and a  Samsung. and have no problem. So to eliminate a TV brand problem I install a Google Onn streaming stick on my Roku TV and the Google streamer would not allow Hulu live menu to work properly. I have also tried everything that Google and Hulu say to try and fix to no avail.

1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Hello @Brodycleo,

 

Thank you for posting in the community. I'm sorry to hear about the trouble you're having with the Hulu Live menu on your Google TV devices. It sounds like you've done a very thorough job of troubleshooting, and your testing with the Onn streaming stick was a great way to confirm that the issue is specific to the Google TV platform. I'm here to help.

Since you've already tried some troubleshooting, these next steps are more targeted and may help resolve the issue.

Please follow these steps:

Power cycle your Google TV:

  • Turn off the Google TV.
  • Unplug the power cord from the wall outlet.
  • Wait for a minute or two.
  • Plug the power cord back in and turn the TV on.

Clear the app's cache data:

  • On the Google TV home screen, go to Settings.
  • Select Apps and then See all apps.
  • Find and select the Hulu app.
  • Select Clear cache.
  • Select Clear data.

If the issue still persists after these steps, please submit feedback through the Google TV mobile app, as this will help our team investigate further:

  • Open the Google TV app.
  • At the top right, tap your profile picture.
  • Tap Help & feedback, and then Send feedback.
  • Describe the issue in detail. The more information you include, the more it helps our team.

Please let me know if these steps help resolve the issue. I look forward to your response.

 

Regards,

Kevin