I am unable to connect new Chromecast 3rd gen. to my Wi-Fi 5 GHz

[cviniciusm]

I already have a Chromecast device connected to my Wi-Fi 5 GHz.

I did purchased a new Chromecast 3rd gen.

I am trying to setup the new Chromecast device to my Wi-Fi 5 GHz without success.

I am able to connect the new device to Wi-Fi 2 GHz.

I already have conversation with an Advisor, his final words "Let me connect you to the next level of support. kindly stay on chat." then I received one more message "We're sorry but this message could not be answered by an Advisor. Please visit Google Nest Support."

How to solve this issue, please?

[cviniciusm · Accepted solution]

I search this community so I found the solution: https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-2-and-3-won-t-connect-to-5Ghz-Wifi/m-p/...

I have to use channel 36 on my Wi-Fi 5 GHz.

So I was able to setup the new Chromecast 3rd gen with success on my Wi-Fi 5 GHz.

Note: Google Advisor should upgrade his knowledge about this issue and solution.

[Kimy]

Hi cviniciusm,

Thanks for posting and for being a step ahead of us. We’re glad that you managed to sort this out. Let us know if you have other questions or concerns.

Thanks,

Kimy