IP configuration failure - Chromecast

[OliCambray]

Hi recently changed ISP and since then 2 Chromecast and a Google home haven't been able to connect. Everything else is fine. I'm getting IP configuration failure when connecting. Resetting the device seemed to work but only for half hour or so.  I've also factory reset the devices affected which has made no difference. Any help would be much appreciated. 

[Kimy]

Hi OliCambray,

Thanks for posting and for being a step ahead of us. Let’s see what’s going on. Are you still using your old router? If not, what is the make and model of the new one? What Chromecast device are you using?

Check out these links for troubleshooting steps:
 

• I can't establish a Wi-Fi connection to my Chromecast
• Troubleshoot Chromecast connection
   

I look forward to your response.

Thanks,
Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[OliCambray]

Hi. Sorry it's been a busy week. 

It's a Chromecast hd I think. But I'm having issues with a few google devices struggling to get or stayed connected. In most cases rebooting solves the issue temporarily but within anything from 10mins to a few hours they disconnect again. 

[LovelyM]

Hey OliCambray, 

Thanks for the update! Please answer the following: when did this issue start? What's your modem and router model? What's your Internet service provider?

If you haven't already, do a sequential reboot of your entire network. Unplug your modem and router for five minutes. Do the same to your smart devices, like your TV, before plugging in the modem and then the router. Once Wi-Fi is back, power on the other devices and let me know how it goes.

Best, 
Lovely

[LovelyM]

Hello again OliCambray, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks, 
Lovely

[OliCambray]

Hey. It's a FRITZ!Box 7530 AX 

Yeh it's all been rebooted a number of times and the issues continue sadly. It's one of those things where we can still use the stuff but have to reset the Google devices every so often. Doesn't seem to be affecting anything else. I have a pixel 5 phone as well which it doesn't seem to affect. Just our home devices. 

[Kimy]

Hi folks,

Thanks for your help here, @LovelyM.

@OliCambray, thank you for the details. Could you try to connect to a mobile hotspot? Let me know how it goes.

Thanks,

Kimy

[OliCambray]

I'll give it a crack after work ☺️

[LovelyM]

Hey OliCambray, 

Sounds like a plan! We'd appreciate it if you could keep us in the loop once you've tried the suggestion above.

Cheers, 
Lovely

[OliCambray]

Hey. 

I've tried it and still no better sadly

[LovelyM]

Hi OliCambray,

Sorry if we couldn't get back to you sooner. We want to check if you still have problems with your Chromecast device. If you do, please check with your Internet Service Provider and configure the following recommended router settings:

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled (if applicable).

Keep us in the loop.

Sincerely,
Lovely

[OliCambray]

Hey. Thanks for this. I have been playing with some settings on he router but it still does it. I'll give my isp a shout and see if they have any advice too. 

[LovelyM]

Hey OliCambray, 

Sounds like a plan! Please update me if configuring your router settings resolves your issue.

Cheers, 
Lovely

[OliCambray]

So... Odd timing but nothing has disconnected for a couple of days now. Looks like the router has had a firmware update... Fingers crossed stuff stays connected!

[LovelyM]

Hi OliCambray,

That's wonderful news! I'm glad to know that your Chromecast remains connected to your Wi-Fi connection now. Please let me know if you need anything since I'm going to lock this thread within 24 hours. If you have further concerns, please feel free to create a new post.

Sincerely,
Lovely

[OliCambray]

Cheers. We'll see how we get on. 

[Alex_S]

Hey there,

You know where to find us, just post your concerns or questions in the Community and we’ll assist you further.
 

Cheers,

Alex

[LovelyM]

Hi OliCambray, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks, 
Lovely

[LovelyM]

Hello OliCambray,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers, 
Lovely