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Impossible d'accéder au cloud à partir du google streamer TV

Jean-LucG
Community Member

‎10-02-2024 09:16 AM

Bonjour,
Je n'arrive pas à accéder à google drive ou one drive à partir du google streamer TV.
J'ai essayé avec plusieurs gestionnaires de fichiers, comme X-plore par exemple, et à chaque fois que je veux me connecter à mon google drive, j'ai un message d'erreur qui dit à peu près cela : "Quelque chose s'est mal passé. Désolé, cette application n'est pas compatible".
Merci si quelqu'un peut m'aider.
Cordialement
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jenniffert
Community Specialist
Community Specialist

‎10-05-2024 05:05 PM

Hi Jean-LucG,

 

I understand that you're encountering difficulties accessing Google Drive or OneDrive on your Google Streamer device. I’m here to help!

 

To help me assist you more effectively, please provide the following information:

 

  • Have you previously had the option to connect your Google Drive to the Google Streamer or older versions of Chromecast?
  • What is the firmware version of your Google Streamer device?

Since you mentioned receiving an error message from the X-plore app, I recommend contacting the app's developer directly for support. They may be able to provide a solution or update to address the incompatibility situation.

 

Please feel free to share any additional details that might be helpful to continue investigating.

 

Best regards,

Jenniffer

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