Join existing Thread Network

[Saldroid]

Hello, I have an existing Thread Network in my house composed by:

Nest Hub 2

Nest Hub Max

Nest wifi router 

This thread Network is NEST-PAN-B666

I have added a Google TV streamer, but It does not join existing network, but It forks a brand new thread Network NEST-PAN-A5C0.

I have rebooted, factory reset, but no way.

I think it's a bug in Google TV streamer thread software. Can you check?

Thx

[JuanCH]

Hi Saldroid, 

Thanks for reaching out to the community! I'm sorry your Google TV Streamer is not joining your existing thread network. I appreciate you tried to get it working by rebooting and factory resetting it. I'm here to help! To gather some more details, I'd like to ask the following questions:

1. Are all your devices on the same WiFi network?
2. Which operating system are you using? Is it Android or iOS?
3. Could you please share a screenshot of your existing Thread Network?

Let me know if you have any additional information; it’ll be helpful.

Best regards,
Juan

[thekiefs]

Same issue here. Google Support had no to idea how to fix.