Loading error. Unable to load home. First issue I think is that my brand of tv is not included in th

[Taxidriver]

I am stuck on the screen “loading error unable to load home”. I have factory reset but this has not resolved it. An issue is that my brand Ffalcon is not listed in the brands in the set up   All I have is the standard apps and no access to tv channels unless I return to the tv. Help. Brand new tv. Brand new chrome cast not happy. Thank you. Brian

[tobyl]

I just bought one today and experiencing the same exact issue...can't find anything helpful online..

[Nate07]

Same here. I just bought one today also and facing same issue.

[dakka68]

same here,  brand new unit.  configures and plays apps ok,  but home screen & “your services” show error loading page.  have already factory reset unit and its exactly the same after reboot and configure

[tobyl]

I've tried factory reset, restarting, power off and on, system update, updating all apps, switching to different google accounts, non of them helped. 

The bright side is that you still can access Google Play and download apps.

[shyamjalan]

Facing Same issue on my Brand new Sony Google TV

[jpss97520]

I am also facing the sam issue with my Google tv

[shyamjalan]

Cleared Google TV App's cache and data. This worked for me.

[tobyl]

oh thanks you saved the day! I clear data for the Google TV app and it works now, I didn't uninstalled updates though. It proves that clearing cache wasn't enough.

[Arc21]

Woohoo it worked! Thanks for this! 

[dakka68]

Thankyou!  Cleared data and cache for google tv app and all good now!

[KhensU]

Clearing data on the google tv app didn't work for me unfortunately 

[Taxidriver]

Thanks everyone. I cleared the cache and data, turned off TV  depowered for 30 seconds, factory reset chromecast, started again. Other than TV not being listed in Chromecast but used the alternate manufacturers brand finally got it all set up except for the volume switches. Working well now

[Juni]

Hi folks,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni

[Muddi]

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi