Loading error unable to load Home remote not working either

[WilliamJoseph]

Remote is not pairing it says loading error unable to load Home 

[luciaaa]

Hi @WilliamJoseph,

Thank you for posting in the community.
 

I apologize that your remote is not pairing. I'm happy to help you find a solution.

To better assist you, I would like to know:
 

• What's the LED status on your remote?
   

In the meantime, I recommend following the next troubleshooting steps: 

• Reboot your Remote.
• Perform a factory reset.
• Try to pair your Remote.
   

Please keep me posted.

Best regards, 

Ana.

[WilliamJoseph]

Remote is not pairing it says loading error unable to load Home