Mi Chromecast de primera generación dejó de transmitir Disney+

[xxcirs]

Hola, tengo un problema al transmitir contenido con Disnet+ en mi chromecast 1gen, al transmitir solo dice error inesperado, saben como podria solucionar ?

[Nihil]

Mismo problema

[catheryn]

Hi there, 

Thanks for posting in the community. I apologize for the inconvenience caused by your Chromecast 1st generation streaming Disney Plus. 

Let’s try something to make your device work as expected again. 

• Check the internet connection, if you have another device that is not connecting properly to the network, you must reboot your router. 
• Ensure your Chromecast and Disney+ app are up-to-date.
• Clear cache on your TV (just if your TV's a Google, Samsung, or Roku). 
• If possible, try streaming Disney+ on a different TV.

As a last resort, try to restart your Chromecast, but be aware that this might affect its functionality due to its age.

Let me know how this process works to gather more information and keep helping you. 

Thanks, 

Catheryn. 

[RobinsonDJ]

No me funcionó. Sigo sin poder ver Disney+ en mi Chromecast de 1era generación. Que puedo hacer adicional?

[catheryn]

Hi there,

I understand your frustration. I apologize for the inconvenience you're experiencing. 

To assist you better, we'll need some additional information. 

I'm sending you a secure form where you can provide all the necessary details, and also please fill out all the information required. 

Please make sure you leave your Community Thread and Community Username.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Catheryn.

[RobinsonDJ]

Hi. I find it strange, but no problem, I just sent it again. I look forward to your response.
Regards

[catheryn]

Hi @RobinsonDJ 

Thanks for letting me know, I have confirmed your submission, but I noticed that you didn't include your community username and thread. Would you mind filling out the form again with that information? Thanks in advance

Once you do that you will be contacted as soon as one of our Technical Support is available.

Regards, 

Catheryn. 

[catheryn]

Hello there,

We haven't seen your form submission come through. 

Please fill out all the information required and we will assist you further. 

Let us know if you're running into trouble or still need our help. 

Thanks, 

Catheryn. 

[RobinsonDJ]

For the third time I am filling out the form again, and I am filling in the fields that you indicate are mandatory. If you can help me, that would be great. If not, don't worry, I will look for another service that CAN help me. Thank you.

[aperezdeleon]

Hello RobinsonDJ,

We've received your form.

I appreciate you taking the time to fill out the form multiple times. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any other questions or concerns in the future, feel free to reply to this post.

Regards,
Angel.

[Jarta]

Please, post here the solution, as I have exactly the same problem.

[aperezdeleon]

Hello Jarta,

Thank you for posting in our community.

I understand that your Chromecast is unable to stream Disney+ as well. Have you tried any of the troubleshooting steps I outlined above? When did you first start experiencing this issue?

I suggest filling out this form so we can contact you via email to gather more information about why your Chromecast is unable to stream Disney+ and determine the best course of action.

Please let me know what you find out. I'll be looking forward to your response.

Regards,
Angel.

[Wash]

I have exacta the sale issue. 

[aperezdeleon]

Hello again Jarta,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

If you have any other questions or concerns don’t hesitate to let me know.

Regards,

Angel.

[Silvanabaci]

Mismo problema. X favor solucionenlo.