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Nest comerá not connecting to my phone

Gior57
Community Member

I have issues connecting my best wired camera to wi fi on my phone please help

i tried every  thing that shows in instructions with no results

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

Hi @Gior57,

 

Thanks for posting in the community forum. I'm sorry to hear you're having difficulties adding your Nest camera to the app. I understand it can be frustrating when your device isn't working as expected. Don't worry, let's work together to resolve this. To better assist you, I have some questions:

  • What type of Nest camera do you have? Check out the following article for more information: Technical specs for Nest cameras and doorbells
  • What's your camera's status light?
  • Are you getting any error messages or codes?
  • Has your Nest camera been paired before?
  • How far is your Nest camera from your router?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

I appreciate your troubleshooting efforts. Please let me know the answers to these questions, and I'll be happy to help you further.

 

Cheers,
Jonathan