Netflix Error Code: ui-800-3

[KyoshiruMibu]

Hello, I just recently purchase Google Chromecast but when I open the Netflix app it shows Error Code: ui-800-3 any fix for this?

I already tried reinstalling netflix. Turning off and on Chromecast.

[vivek1709]

@Ashepherdson : and the strange thing is , i am getting the same error when i try to cast netflix through my phone or ipad as well.

[Ashepherdson]

That makes sense.  On the CCwGTV Netflix treats it as a streaming device , so casting just runs through the app rather than traditional casting as it would be on a regular Chromecast.  So if the app isn't working properly then casting wouldn't work either.  

As the other user has said, if in fact this is some sort of software issue, the best bet would be to contact Google support.  I will escalate this and see if anyone can address it. 

[vivek1709]

Yes, I did contact Google Support, they are saying its Netflix issue and not Chromecast issue, and Netflix customer support is saying its a hardware issue, not their issue. 

[Ashepherdson]

So standard tech support run around.. that sucks.  

If you don't have any network settings blocking the connection (say custom DNS on your router or device), and you have tried signing out of Netflix then signing back in, I have already escalated so we will have to wait for either Google or Netflix to respond.  

[wang]

This is a Google problem, not a Netflix problem, and you should be very clear about this, so just contact Google.

[wang]

I urge you to report and urge this problem as soon as possible. This problem occurred after pushing the STTL.240812.006 version system. Previous versions will not cause this problem. MFG 2020 and 2021 have this problem. I saw some netizens report that 01/2022 also has this problem, but I tried 04/2022 and it doesn't have this problem, because different MFG time, the factory system version is different.

[wang]

I mean a newly opened google tv 4k produced in 2020, not the device you have been using for the past few years. Because the newly opened device must be updated to the latest system when it is set up for the first time, and the latest system version is STTL.240812.006. The first time you open the device and update it to this version, this problem will occur. The device you have been using, based on the existing system, will not have Netflix errors if it is updated to the current latest system. I have compared myself, because I have several google tv 4k, I don’t know if I have described this problem accurately.

[wang]

same error，unless Google fixes this bug through a system update

[wang]

hope that Google's software team can investigate and solve this problem as soon as possible. It has seriously affected the use of Netflix to watch streaming movies and TV shows. Thank you.

[KyoshiruMibu]

Hello Kelan,

Any update on this please.

[vivek1709]

Following up on this issue?

[KyoshiruMibu]

Hello kelan any update from Google on this please..

[kelanfromgoogle]

Hey all,

Apologies for the delay - here's the latest: the team has identified a root cause and are working toward rolling out a fix. I don't have a timeline to communicate at this time, but I'll keep you updated as I hear more.

Thank you,
Kélan

[KyoshiruMibu]

Thank you so much Kelan 😁 Will just wait for the fix hopefully soon 😁

[martinr84]

Hello, i'm from argentina, 1 month ago i  bought one Chromecast 4 k and has the same problem, but today i bought another one (same date producted, same model and color) and netflix is working fine. What i saw configuring both devices is that both have diferences like diferent screens for selecting language or configuring the remote controlar, it's like both have diferent version of operative system

[Jbar]

Google Support reached out to me. They said they deployed a fix. I can confirm it is working now.

I am uncertain how the fix was deployed. My Chromecast About doesn't show any new updates installed since the last time I confirmed it not working. My Netflix app is version 11.0.8 build 19823, which looks like was released Oct 24th -- but I didn't check if this is different than version when it wasn't working. So maybe the fix was in a Netflix app update? Or maybe it was something server side? 

[naweirat]

My "Chromecast with Google TV (4K)" has the same release and build numbers but I'm still getting the error message. Did a factory reset again as well to see if that would help but still nothing.. wonder if this fix is being released in phases? 

[johnnash]

The Netflix error code UI-800-3 on your Google Chromecast can be frustrating, but there are a few steps you can try while waiting for an official fix:

Restart Your Chromecast and Router:

Unplug your Chromecast and router from power for about 1-2 minutes. Plug them back in, reconnect to Wi-Fi, and try opening Netflix again.
Sign Out and Sign Back Into Netflix:

On the Netflix app, go to settings and sign out of your account. Then, sign back in and check if the issue persists.
Clear Netflix App Cache and Data:

On the device you’re casting from (e.g., your phone or tablet), go to the app settings, clear cache and data for Netflix, and try again.
Ensure Software Updates:

Make sure your Chromecast firmware and Netflix app are both up-to-date. Updates can resolve compatibility issues.
Factory Reset Chromecast (if necessary):

As a last resort, perform a factory reset on your Chromecast and set it up again.
For more detailed troubleshooting steps and guides on resolving streaming errors, I highly recommend checking out Digitech Assist. They have great tips and solutions for Netflix and other streaming platforms. I hope these steps help, and you’re back to streaming in no time! 😊

[KyoshiruMibu]

Hello John,

Unfortunately I already tried everything you mentioned and still unsuccessful. 😞

[kelanfromgoogle · Accepted solution]

Hey everyone,

Thank you for your patience. The team has identified a fix for the Netflix Error Code: UI-800-3 and have started to roll out a software update to resolve the issue. Please note that this fix will automatically roll out over the next few weeks.

If you'd like to update sooner, please follow these steps to manually download the latest update:

• Navigate to All settings at the top right of the TV screen
• Select System > About > System update

Thank you,
Kelan

[KyoshiruMibu]

Thank you so much Kelan just tried today and is working good 🙂 

[Aryan25]

Hello i just purchased google chromecast

but when i open neflix its showing error code- NW-3-6

[martinr84]

Hello, today i desinstaled and re installed Netflix app and Netflix is working !!!