No Chromecast/Google TVs in my house work

[GregM86]

For the past few weeks, neither of my Chromecast w/ Google TV (4k) are working properly, neither is my son's TCL TV with built in Google TV.

If not used, it's like the wifi just stops working, doesn't pick up any wifi networks at all (not even a mobile hotspot), yet every other device in my house in wifi works perfectly. If I reboot the Chromecasts/GoogleTVs, it'll pick up the home network, mobile Hotspot and even our neighbour's network!

I spoke with a Google Tech today and went through a bunch of steps, and monitored it, seems like it started working again. Didn't use it for a couple hours and were back to square one. Sent an email for a follow-up conversation, and still waiting to hear back.

Steps taken:

1. Rebooted router

2. Disconnected Mesh

3. Factory reset router

4. Disabled Energy Savings

5. Cleared cache

5. Tried both 2.4 and 5ghz separately

6. Tried mobile hotspot

The only thing that resolves it is either unplugging or rebooting the Chromecast with Google TV and it's driving the wife nuts that she needs to reboot it every single time she wants to watch TV.

Has anyone else experienced this?

[Mattymatt]

Yes I am having this exact issue.  It’s driving me crazy. I was starting to wonder if the device is faulty.  Surely it shouldn’t need to be unplugged and plugged in every time?   Never had this issue with the previous model only this new google tv model 

[GregM86]

I've never had issues until like 2 weeks ago. It doesn't make sense. How do 2 4k Chromecast w/Google TVs start doing this at the exact same time, especially when no other device in our house on wifi is acting up?

[Jeran]

Hey there GregM86,

This issue would drive me nuts as well! You mentioned you were waiting for a follow-up email; has the Chromecast Support agent followed up with you on this issue yet?

Thank you,
Jeran

[GregM86]

They did reply they other day, with the exact same steps I have already tried. It's like my ticket is not being read with all of the steps I've already taken...

[Jeran]

Hey there, GregM86,

Shoot, I'm really sorry to hear that... If you would prefer, you can reach out to Chromecast Support directly using this link. Once you get past the initial questions, you should have the option to speak with them via phone or online chat. That way, you can expedite the process and not have to wait for slow emails.

Best regards,

Jeran

[GregM86]

I had initially reached out to Chomrcast support via the chat, which the followed-up with a phone call for an update 2 hours later. Then an email if I was still have issues, then to this email I recently received with the same steps I had already mentioned in my observation reply.

[Jeran]

Hey there GregM86,

Goodness, this whole process has been quite the headache for you. In this case, I would just reiterate all the steps you've already tried again, so they are very aware of what you have already tried. If you would like, I can offer some suggestions and troubleshooting as well; however, Chromecast Support has access to more tools than I do. Either way, I'm happy to help where I can.

Best regards,

Jeran

[Jeran]

Hey there GregM86,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hey GregM86,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran