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Onn HD streaming stick

Draco239
Community Member

Walmart recently sold me an Onn HD streaming stick this morning. I have a problem where my streaming stick connects to my hotspot on my phone, but it keeps disconnecting from my home wifi every two to five seconds. My T-Mobile home internet system automatically switches between 2.4 and 5 GHz, and the device operates at both speeds. If someone can help me resolve this, I have 20 on anything.

1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

Hello Draco239,

 

Thanks for reaching out in the Google Nest Community Forum. I see you're having connection troubles with your Onn HD Streaming Stick when you try to use a hotspot on your phone, and it keeps disconnecting from your wifi network so often. Don't worry; it’s a pleasure to share more information.

This forum focuses on Google products. It seems your question is oriented toward the Onn device. I recommend contacting its support team. They're the experts on their hardware and software and can provide the most tailored troubleshooting steps.

If you have any further questions, please don't hesitate to ask in this forum. 

 

Best regards,

Daniel