Problem with new remote control for Chromecast HD

[Matoo]

I bought a spare original remote controller, that i easily paired with the Chromecast HD. However it signals outdated firmware in the interface. I tried to update it, it downloads and remote signals as if being updated, restarts and nothing ... back to the original.

The other issue, maybe linked, is that pressing the buttons does not always lead to action on the Chromecast. Seems like the remote is in some sleep mode and only after pressing many times it wakes up. Removing batteries also helps, but its a nuisance to a user.

Can you advise what to do? Seems also the old remote with updated firmware is now mimicking this behavior. 

Thanks for help,

Matus

[tajennifer]

Hi Matoo,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your new remote control for your Chromecast HD. I understand how frustrating this situation can be. But don't worry; help is here. In this case, you can try to unpair and reset the voice remote, then pair it back.

• On the TV interface, go to Settings > Remotes & Accessories > Name of Voice Remote > Forget.

After that:

• Remove the batteries for 5 minutes.
• Hold the Home button for at least 15 seconds while you reinstall the batteries.
• When the LED starts to blink, release the button.

Please let me know how that goes. I'll be waiting for your response.
 
Best regards,
Jenny

[Matoo]

Well will try that but now traveling, so once i get back home. Even if I already received from shop offer to return the remote within a warranty period. Definitely would prefer to have it fixed. I will keep you posted.

[tajennifer]

Hi Matoo,

Thanks for the update. I understand that you can't try the steps right now, but when you get a chance, please do the steps and let us know how it goes.
Please keep me posted.

Best regards,
Jenny