Proximus TV Unable to put device into your home

[abellaj]

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Original Poster:Codden Pauwels

Hello,

I have  a Proximus TV decoder with Chromecast built-in.

I can see the decoder in the Google Home app. And I can cast content to it.

But I cannot add it to my home so that I cannot control it from my Google Nest Hub.

I looked at all the solution but none worked.

Any help would be appreciated. Thanks

[Renaud]

Même problème! 
je suis chez proximus mon décodeur sur le même reseau que mes google home. Dans l’app je vois bien le decodeur mais impossible de l’ajouter a une piece et de le faire reconnaître dans la maison. Que faire ?!? 

[JenniferV]

Hey there,

It's me again — still need our help? Please let us know if you still have other questions and concerns. We're here to help.

Thanks,

Jennifer

[JenniferV]

Hi there,

I just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi folks,

Sorry for the late response. Do you still need help with this? If so, could you tell us more about what's going on? Have you already set up successfully your TV with Chromecast built-in on the Google Home app? In the meantime, you may check the support website articles below:

Set up a TV with Chromecast built-in.

Share a home and devices in the Google Home app.

Thanks,

Jennifer