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QR code or Number not showing on TV when adding chrome cast to google home

Frustrated1973
Community Member

‎03-07-2025 11:50 PM

I am trying to add my chrome cast to the google home app, however when I get the screen on the app that asks for a QR code or number, there is no QR code or number showing on the tv. I have been through every part of settings looking for it with no luck.  Both the app and the. Hromecast have the latest updates applied. 

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Guarcax
Community Specialist
Community Specialist

‎03-10-2025 11:19 PM

Hi @Frustrated1973!

 

Thanks for posting in the community.

I'm sorry to hear about the inconvenience that you've experienced when trying to add your Chromecast to your account. I understand that you are able to start the setup, but then it won't show you the required QR code or setup code. Let's solve this together.

To better assist you, I need some extra information. Here are some questions for you:

  • What is the exact model of your Chromecast?
  • What troubleshooting steps have you done so far?
  • How far is the device from the WiFi router?
  • Is your Google Home app updated?

In the meantime, you can check the next article for further information: Can't see a code during setup.

I'll be waiting for your response.

 

Regards,

Daniel.

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