Hi monabri44,
Thanks for reaching out to the community! I understand that your Chromecast stopped working while you were using Prime Video. I appreciate you confirming that the BBC player was working fine. I'm here to help!
To isolate the root cause of this issue, I have some questions for you:
- What's your Chromecast device model? Please check out the following link for your reference: Chromecast and Google TV Streamer specifications
- Can you tell me more about what happened when you tried to watch something on Prime Video? Did it just spin and load, or did you get an error message?
Please keep me posted.
Sincerely,
Juan
