Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Marymartins]

Mude a data pro dia 08 até que tudo se resolva no seu telefone móvel e confira novamente  

[Marymartins]

Quanto tempo para resolver o problema? Por favor 

[Hsnrgb]

Following. Same issue and did a factory reset before seeing this post!

[Jgr77]

If you have done factory reset, do following:

Set back the date to before 8 march on your device. Then you can reconnect your cromecast. It will not be able to stream before the fix comes, but it will be able to receive the fix.

[Olby10]

But, listen, I did erase the Chromecast device from Google Home too. ? How do they get it if it's not on the network?

[Olby10]

Thnks! I've got my device back in my Home network.... Now, we gotta wait for the patch
Grazie!

[Motiwalamoiz]

What is the device being referred to here? Chromecast? If yes, how do i set it to a back date?

[Hiddledip]

The device you the Google home app on. For me that was my phone.

For Samsung I used these steps;

Settings > search for word 'date' > select highlighted 'Date and Time' menu item > untick the automatic date and time setting > set the date to 6th March, leave the time as is > save.

Then set up the chrome cast device as normal, until the TV showed the usual wallpaper photos of lively scenery.

Set my phone back to using automatic date and time.

[Neocaridina]

It's really disappointing it's taken over 24hr for this statement— And most will not even see it before they try troubleshooting as Google instructs. The first thing most people will do (myself included) is factory reset after the chromecast is unable to be fixed through other methods. Now to imply that may impede our ability to utilize the device, this much later after the issue began impacting all 2nd gen devices? Pretty ridiculous.

[Enutie]

How will we know when its fixed?

[CostasV1969]

Trying to cast YouTube app from your smartphone to your TV via Chromecast 

[BadFlash]

Is it a matter of hours ? Days ? Weeks ?  Months ?

[Theaea]

Should have been fixed by now. Over 24 hours have passed since the trouble started....

[CostasV1969]

Some days to fix the certificate

[Dwight2]

I've spent several hours trying to resolve this issue as all my TV's are connected to Chromecast devices.

[Olby10]

Gosh.... of course I did it! I tried anything from yesterday eve (italian time)
I did reset even my House and Google Home.
Now it's no more on line.. How should you be able to patch it?

Pls, tell us smthing.

[Steven7007]

👍

🤞

[Martin721]

Hi.

Well thank you for the update. However this is a bit late. The problem has been here for at least 24 hours. And now you feel the need to give some information...

You certainly need to upgrade your customer service, as this is not very good.

Several people have made a reset, because its standard procedure. 

Hope you will ensure getting this fixed shortly, and stop this unfriendly behaviour towards people and your customers 

Martin Engelbrechtsen 

[alvarenga7udb]

Hi, this article served me well, as I also did a factory reset. This only works to get the google chromecast show the google stock wallpapers, but we still have to wait for the issue to be solved. Here's the article: Did you factory reset your CC hoping to fix the tr... - Google Nest Community 

thanks to  GiacomoMilazzo | Community Member

[Victoringo]

Quedamos atentos ,lo ocupo en mi trabajo

[David2007]

How are we going to be updated about this fix??? 

[Ritesh230487]

• Please share timeline when this issue get resolved i have reset device already 

[Olby10]

Sure I did it!
And I even removed from Home and my House.
Then I removed my House from Home... and now the device it's not on the network anymore.

I could you fix it while it's not on-line?

If we knew it before---- c'mon!
Pls, tell us smthing

[JJ-27]

https://www.googlenestcommunity.com/t5/Streaming/Did-you-factory-reset-your-CC-hoping-to-fix-the-tru...

[Rancor_]

This is a non answer that took over 24 hours to post. This info has been floating in the threads for 12 hours now. 

[panorasma9]

Grazie! i did reset and i m waiting for a solution

[Mrbaseball77]

Allora , anche io ho ripristinato il dispositivo e ora non riuscivo più ad associarlo all'app google home.

Come consigliato da qualcuno , ho spostato la data del cellulare ad una data antecedente all'8 marzo e sono riuscito ad associare nuovamente la chromecast all'app. Ovviamente o streaming fallisce , ma è tornata tra i dispositivi nella casa.

[Olby10]

Idem! Funziona, sono anche io riuscito a rimettere il Chromcast nella rete e in GHome.
It works! Now, we gotta wait for the patch....

[Motiwalamoiz]

By when is a fix expected?

[Mmanoj3]

The backdating date tip worked but now how will we know if and when fix is ready?

[asifsethar123]

Any ETA for the fix?

[g00gl3]

Given that this is not being covered by major "news" outlets in the US and most of us aren't savvy enough to reprogram our own devices as suggested, how will we be notified and why should we trust anything you say?

As someone else mentioned elsewhere you basically don't support your hardware.

[kkatiannepessoa]

O meu tbm deixou de funcionar agora , do nada .

[b2stern]

How do you plan to notify customers when an expected fix is coming?   You have posted NOTHING to even indicate that you broke every customer in the world.

[Marymartins]

Mude a data pro dia 08 até que tudo se resolva no seu telefone móvel e confira novamente 

[Marymartins]

Mude a data pro dia 08 até que tudo se resolva no seu telefone móvel e confira novamente 

[FAOD]

Already did factory reset and a lot of other troubleshooting for 2-3 hours yesterday!! Nothing worked! Came across this post today and I’m very disappointed and very angry at your service, thought it was wrong on my devices (router, Chromecast, IPhone) 😡🤬😡🤬

[kkatiannepessoa]

Tbm reiniciei 

[Chris78]

Hopelijk wordt het probleem snel opgelost, ik heb al teruggezet naar fabrieksinstellingen.

Hopefully the problem will be solved soon, I have already done a factory reset.

[Kevindavis33]

Absolute joke. 23 hours and counting. Make us pay for the devices to watch the subscriptions we have to pay for. The consumer is the one losing money here through no fault of our own. This should be fixed by now. I hope every chromecast user gets some compensation for this complete mess. I understand it's technology and these things occure, that's the modern age, but this is ridiculous now.