Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[DeeM22]

How will you advise users of the fix? Cannot spend much more time on this having wasted an hour or so yesterday before finding this forum today. Customer Service please. (Australia)

[SueO]

Chromecast was working Monday, by Tuesday, now not working so unfortunately I removed my device from my Home app and factory reset was preceding OK, had the Chromecast on the TV but then had the problem, as indicated of "we can't "We couldn't authenticate your Chromecast"  Would have been nice to have known not to factory reset. I'm sure most Chromecasts are linked to an email address,  and with the technology, it would have been nice to receive an email to indicate there was a  problem and not to reset.

Now It will take several weeks for the sound of it to have my Chromecast running again

[Zerby]

i had a factory reset yesterday and now my devices doesnt' connect, please help me

[Cocobeks]

Hi,

I did the factory reset desperately to try to fix it since sunday. 

How will you keep us updated about the bug fix ? Is there a way to email us when it's fixed ?

[jacobus]

Any progress? Timescale?

Yrs, jacobus

[Ritesh230487]

Hi team please update 

[heinza]

I'm another who has factory reset as the first option. Please get the fix our ASAP. There seem to be thousands of people impacted here. Can we get an ETA for the fix?

[Barbara84]

Two days without Chromecast. It's a shame. The worst support I've ever seen

[Martin721]

Any new update on this?

Also what is wrong with google?

How can this be a good way of treating customers?

Im certainly done with your devices if im at one point to buy new... you litterally give a s..t about your customers here. Hope you will get some serious company damage.

[Yvod]

Any update on this yet ?? Been well over 48 hrs and still.not working. 

[Barbara84]

I never restarted it and there is still no solution.

[CandiMiiS]

Imagine having a market cap of $2.129 Trillion USD.. and still takes over 2 days to fix a bug they created in the first place...

[LaB1]

I already did the factory reset could you please help ?

[SAM123456]

When is this issue expected to be resolved? How will you contact all Chromecast users?

[IODEV]

@GoogleNestTeam, Please report back in this thread once the issue has been fixed. Thanks!

[JoostMartijn]

Hello, 

I use the Chromecast every day with complete satisfaction. I was just wondering if you already have a solution for the issue. I look forward to an update.

[Piotr18]

Seriously? How long are we going to wait for a fix? A day, a week, a month? Or maybe we should be thankful and grateful for Google's services?

[Angry_user]

How long do I have to wait. I did a factory reset because that's a standard part of the trouble shooting process. And here you are telling us all not to do that after at least some of us did it. So what's the timeline for a fix?

[Barbara84]

This is what they answer on Facebook

Hi there! Thanks for reaching out.

We are aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices and are working on a fix. We truly appreciate your patience during these inconveniences. We do not have a specific timeframe to provide for a resolution at this time. Please keep an eye on our social media channels for updates.  ¡Hola! Gracias por comunicarte con nosotros.

Estamos al tanto de un problema emergente que afecta a los dispositivos Chromecast de segunda generación y Chromecast Audio y estamos trabajando para solucionarlo. Agradecemos mucho tu paciencia durante estos inconvenientes. No tenemos un plazo específico para brindar una solución en este momento. Mantente atento a nuestros canales de redes sociales para obtener actualizaciones.

O SEA TENEMOS QUE ESPERAR ETERNAMENTE A QUE LO SOLUCIONEN?? 

[YuenYan]

Here got the same situation🥲

just can’t connect to any phone🥲

[Eraserhead]

Dang, factory reset was the first thing I did, are all mine now bricked?

[Vinod2me]

Any timeline for this? Still facing problem. 

[Jabbajabba]

How long is the fix gonna take? it been  3 days now. Are you not Google? How in the world can you have a world wide breakdown for 3 days.

I tried asking Gemini about it, it literally said that that would be very unlikely because Google was one of the world's biggest tech companies that would never allow for the service to be down world wide for that long. 

[Jam-Min]

after the factory reset just change the date on your mobile to prior March 8th (i set it to march 3rd) this will allow you to bring your chromecast back online then follow these instructions https://www.androidauthority.com/how-to-fix-chromecast-authentication-errors-workarounds-3533849/  Google Home still won't work fully but you can cast from any other video app

[Rajjinator]

Following. What a troll

[TahaUsmani]

Like many here I had done the factory reset and all the steps advised on the help page before I visited this forum with a message not to reset. They should have emailed. An extremely frustrated Chromecast user from Pakistan.

[whatrick]

too late. 
CHANGE THE INSTRUCTIONS FOR SOLVING ISSUES 

it told me to do a FACTORY RESET!!!!!

[Jam-Min]

after the factory reset just change the date on your mobile to prior March 8th (i set it to march 3rd) this will allow you to bring your chromecast back online then follow these instructions https://www.androidauthority.com/how-to-fix-chromecast-authentication-errors-workarounds-3533849/  Google Home still won't work fully but you can cast from any other video app

[Gbalski]

Has this issue been resolved yet?

[Linrick04]

Community admin has no name? Thanks for the update ca. It’s nearly impossible to even buy a new chromecast gen anything right now, today. Found an article talking about the new and improved streamer talked about late last year (2024). And that’s the only Google streamer I can locate.  I look forward to seeing the fix for my old streamer. May need to jump ship if Google forces the loss of my Gen 2 chromecast.

[Eraserhead]

Having factory reset all of mine I followed this workaround setting phone's date to Friday 7th March, at least I was able to get them back on the WiFi:

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/

[Olby10]

I di really cannot believe. Still nothing. Google no more!

You should shame yourself 

[Bafaloukasa]

Too late …. Factory reset already done. Please provide instructions ASAP !!! Thanks . Waiting….  

[ausclassics]

I tried to initiate my brand new 4K Chromecast after my 2nd gen stopped working and it won't work either!

I hope you will have this sorted soon.

Better ownership of this issue with a proper announcement and updates would be nice seeing as how you have taken these devices down world wide!

Save a lot of people a lot of time and angst!

[fatshark65]

Thanks for the update. We are very interested to see a solution. Perhaps you might change the support page to recommend not doing a factory reset as many of us followed those instructions and have done so already.

[Jessica1988]

Same problem since sunday factory reset already done because off the help instructions what now? 

[andycn76]

Yeah, this isn't going to work for me. This is the only way of watching tv that I have, so either have a complete fix now or offer a replacement at no cost. Ridiculous.

[sarvendra]

Hi,
I performed a factory reset; it's not getting authenticated. What should I do?

[BettyMoog]

Too late factory reset. Hey ho. If this is indeed a security certificate becoming out of date it's pretty remiss!  Hopefully the fix will be quick. I've already wasted an hour with this issue before finding it's a known one.

[Leithuser]

Where are you with this fix are we talking hours, days, weeks?

The set back date fix didn't work!