Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jattends1]

can you email us when its fixed

[ntsarb]

I have the same issue and I reset my device. Please provide instructions on how to revive it.

[Aldoluduena]

Hasta que no actualize no se puede conectar 

[ntsarb]

Update what? Your msg doesn't help much.

[ruihcoelho]

When?

[Lucas14]

Estoy en Argentina y desde el domingo 11 tengo este mismo inconveniente. 

Espero una pronta solucion.

Gracias!

[asterisc]

Eagerly awaiting instructions!

[Johan3]

Google team, when will this be fixed, it has been more than 48 hours now

[ChrisCannon]

Of course I did a factory reset. Wtf you think we are not???? Now I’ve bricked my chromecast. U gonna buy me a new one?

[Perrine]

Its been 2 days now. Its way too long for a Gafa to fix a certificate issue. Please be honnest and share the real reason why it doesnt work !

[ccouto]

It is really an expiration date on an intermediate certificate CA.

They have to ignore expiration dates or change 100million of certificates. Anyway will take more than a week

[Scratch]

Is it working again? Please advice on steps to take. I've factory reset my device. 

[OrphanCrippler]

Are you going to notify me by email? Push through my phone? How? 

[OvidiuM]

Do you have an estimated time when it will be fixez?

thx

[Jmmaya]

I can't detect my chrome cast . Model NC2 6A5 but last update immediately not connected

[FerLLa]

I had already done the factory reset ..Google home told me to do so...to "fix" the connection. 

[rachel100000000]

What if you have already reset one manually? Can you let us know when updates happen? We have three chromecasts none of which are working.

[ccouto]

fix will need several days, just wait

[Lucybear]

Mines not worked since 9th March. Is it going to be fixed anytime soon? Not impressed as this is the only way we watch TV.  

[ccouto]

several days

[djf1313]

This experience is giving me flashbacks of when a Google system update bricked my Nexus phone and Google refused to replace it because they'd already replaced it a year earlier because of a recall over faulty hardware.

[Sh1232004]

Thank you for clarification, actually I rest my devise and it doesn’t reconnect to my local Wi-Fi can you fix this problem ? And what should I do ? 

[ccouto]

wait google fix their issue, it will take several days

[Thoth]

Any update?

[Gabriel600r]

any news? alguna novedad?

[JamesWelbes]

And what if we already factory reset our device?

[Magditch]

2 days ago I made the factory reset on my Chromecast 2nd gen. Following instructions on the help center. And 24 hours later you write to not do it. Is my device will be fixed as well?

[Kels2]

Is there any news yet? I managed to get it reconnected last night after resetting it thenight before.

[Djoser2]

It is now clear what the problem is. Literally thousands of older chromecast no longer work. Google claims to be working on a solution. I am curious. For me it is an additional motivation to say goodbye to google products.

[Carhod]

Thank you. When will this be possible?

[Asifamin]

I have always been a staunch believer in Google. This bug seems very simple to me, but it's been 2 days and Google still hasn't fixed it, I'm surprised.

[Benjimk3]

Is there a fix for this issue yet? 

[stefcorbi]

Think that all of us have try the factory reset... Just install the google home update right now, and there are no change. Chromecast audio still say "impossible to connect with your chromecast audio". ¿What are the instructions to set the device? Thanks

[Nadinev]

Too late.. would like to receive the instructions 🙂

[Keesie123]

Come on Google, this is taking too much time! Fix it !!

[Locky]

Hello.  So I pay for Netflix and Amazon prime.  I am not able to use these at the moment and my kids are also going crazy. 

so are Google going to refund me for these? When are you going to fix it? Do I need to buy an Amazon fire stick sooner rather than later? 

[Ntgick]

If you did factory reset you can correct this... Set your phone date to pre problem.. ie 7march. Reset the Chromecast again. With Google home setup the Chromecast again. Wait for Google to fix.. 👍 problems 

[Anonymous]

Allready did it 😔😔…… reset it 

[maldaraus]

After follow your FAQ I've reset device to factory state. When we can receive instructoonto restore our Chromecast?

[Richkardo]

Chiedo cortese urgenza, visto che TUTTI noi abbiamo eseguito il reset di fabbrica.

Grazie