Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Davaluxor]

Ojalá solucionen pronto el problema. 

[specidl_dx]

Already reset mine,gone to bed mighty pi55ed if you don't find a way to fix it.

[Sbenaddi]

Thanks for answering.

i got 2 chromecast, one for each screen at home. Both of them are down. I already tried to factory reset both of them. 
A proactive communication from your teams could have avoided plenty of inconvenience.

thanks for keeping me updated 

Regards 

[meer]

can we have a tantitive date for the fix , so that we can check it back for if its working... 

[manut2002]

Still waiting for the fix. It's been more than 2 days now. 

[sicam]

Hola no sabiendo del problema mundial ... reestablecí el dispositivo(Chromecast 2da Gen) a la configuración de fábrica por error,  que puedo hacer....?

Gracias.

[ccr213]

So yeah I have two chromecasts and they both crapped out on me the one I did a factory reset on like three times now trying to get it to work and connect until I started reading all of these posts about the stupid certificate expiring so please get a fix so I can fix my devices

[Abbymck25]

I have already reset mine, will the instructions be sent in a email or online?

[raulfergaeza]

It's been more than 48 hours and it still doesn't work, I'm losing money, is there a plan to fix it soon? Or I should buy another connector that's not from Google obviously (fire tv stick)

[Duval]

Je ne comprends pas pourquoi d’un seul coup on ne peut plus caster sur notre TV, ça marchait trop bien !! Il faut que vous nous aidiez au plus vite, je n’ai pas d’autre solution pour regarder mes programmes !! 

[Roby1Kenoby]

Like all...factory reset was my first attempt to solve.....

[Adrian11]

I just spoke to technical support, they still don't have a solution and there is no date for a definitive solution.

This should have been foreseen, it doesn't seem like they are going to give a resolution in the short term.

[meer]

am surprised if it is a certificate issue, it should not take so much more time, is it an SSL/TLS ora server side cert..?, it should not take so much time to generate the cert, company like Google.

[BadFlash]

It’s the ChromeCast ssl certificates that are unique for each devices that expired because one of the CAs used to sign them expired … any 3rd party using the cast feature is broken because it can’t validate the SSL certificate validity ……

[Doodlematt]

**bleep**, I did a factory reset while troubleshooting. Now what?

[TheMahsa]

Change the date on your mobile to before March 8 and magically it connects.

[Doodlematt]

1) how do you do that 2) can you do that if you've done a factory reset?

[Doodlematt]

Weirdly that worked/ Now can I change my phone back without losing the Chromecast?

[tbuz]

Yes you can

[Doodlematt]

Thanks!

[BilalSultan1111]

But I cannot connect to device through mobile. It has started working on tv showing wallpapers. But I cannot connect through mobile 

[TheMahsa]

CHANGE THE DATE BACK to before March 8 and it works! So here is your temporary fix!

[meer]

You mean to change the phone date to back to march before 8th ,...the connection  works..

[Vivek5]

Please help to resolve this

[dnpegs]

Mine still wont connect.

I had already done 2 or 3 factory resets.

Is very frustrating. 

How long do we have to wait, sigh. 

Dp

[TheMahsa]

Change the date back to before March 8 and it works 

[Walle]

Change where?

[tbuz]

Change it on whatever device you have Google home on so that you can re set up your Chromecast.  Then set the Chromecast up, fix the date on your phone, and wait for the fix.

[PhilipG]

Already did the reset - what to do now? is there a ETA for the fix?

[ccouto]

by the issue, several days

[tbuz]

CHange the date on your phone that you have your Google Home on and set it back to March 7th or 8th.  Then re set up your Chromecast in Google Home.  Then set the date back to normal on your phone and wait for the fix.

[jbenard213]

Most owners probably have done a factory reset since it says in the troubleshooting section to do so... Now what do we do?

[ccouto]

wait days for the solution

[josvasquez16]

Change the date on your phone to March 8th or 7th and try setting up your Chromecast. It was my solution because I reset the device.

[Azeez]

Any updates?????

[Walle]

"Dont factory reset"??

Thats literally what your instruction is when your cromecast isnt working correct.

Fix this Google.

[DjHendir]

hola, saludos desde Guatemala! 

desde el día domingo dejó de funcionar chromecast 2da, generacion, ya estoy desesperado!

espero que resuelvan el problema lo más pronto posible!☹️

[Rfk]

Why was the issue not given any publicity so that at least the time waste and frustration could have been minimised? I reset mine after wasting hours trying to fix my network, router firewall etc etc!  Now I am told I will have made matters worse! Very poor. Please fix asap.

[josvasquez16]

Do you have any answer about that?

[Dobo]

#WenCast?