Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Dobo]

#WenCast?

[damagex]

2 days and counting. we do have a lot of pacience

[wesmag4]

When are you able to comeback with some more information/fix? I managed to connect the device again after reset by rolling back the date on my phone yesterday, but without being able to use it, even got a welcome email. but now it is offline again/off line in the home app. 

[Danishmadara]

Wen fix?

[Simon2k2]

When can we expect a fix? Already tried a factory reset as this thread is buried in the help and support page. Waiting for further instructions.

[obpuhlmann]

how will I be notified with the fix?

[Joe_d]

Wanneer update

[KerryNZ]

Already did the reset, uninstall and reinstall before coming to the web to look for answers. Please fix this. As soon as possible.

Please 🙏🏼

[Danishmadara]

Time to look for a different non Google device 

[Anonymous]

What a disservice to the community that supports your product! Be better! 

[Ririanne]

Please fix it. It’s taking a long time to fix it. If it takes any longer I’m going to buy an apple tv. Thank you.

[mgarayconde]

En casos como estos uno de los métodos que sugiere Google para solucionar el problema es el reinicio de los dispositivos así que decirnos que no lo hagamos es algo tarde. Por otro lado ya van dos días y aún no brindan una solución. Es muy turbia esta situación. Esperemos que no se trate de una obsolescencia programada. De ser así, la demanda global será muy pesada para Google.  

[Camuc]

Just another voice asking to sort out this amateurish mess asap. 

[GADGETGAZ1]

Shouldn't take this long to obtain and replace a security cert? If this isn't resolved I'll look for alternative solutions... Not that companies care... but this isn't fair to the people who have decided to use Google

[Ririanne]

Please fix it asap. It’s already taking a lot of time. If it takes much longer, I am going to buy an apple tv. Thank you.

[Joe_d]

Probably we should buy the latest Google streamer of €120. There will be no fix.

[ʇɹnʞ]

When will this happen?

[Joe_d]

Here is the fix. https://www.googlenestcommunity.com/t5/Blog/Google-TV-Streamer-is-now-available/ba-p/645593

[ccr213]

you're funny... 🙃

[Pete90]

Ma infatti secondo me si stanno disimpegnando da Google Home senza però avere nemmeno il coraggio di dirle

[guayomejiae]

as funny as true (hope not)

[Tstone114]

Already attempted the factory reset as it's the suggested troubleshoot for your device?

[Civ]

unbelievable, 2 days and nothing happens.

Pleas ask an It-Student in 1st Semester 

[FishShtick]

yeah do not reset? Thenissue occurred 2 days ago. After unsuccessful connecting, I reset the device! Better fix this Google!

[Andy_66]

Unfortunately I already made a factory reset. Hopefully instruction to solve issue will not be too much complicated.

[tbuz]

There are replies in this thread that give you directions on how to set it back up so you at least aren't factory reset.

[rubenreza9004]

I continue with tebsame issue any aupdate?

[rubenreza9004]

Chromast 2nd generation issues trying to set up

[Icesis]

Omggg it sucks not being able to watch my tv without my chromecast 

[arp2202]

Same issue as most of people reported here. 

Was not able to cast my phone from any of the devices. Then tried Factory reset and now nothing is working. 

[Hank8]

I've followed these steps after a factory reset. I got further in the setup now. But when inputting my wifi password i get the message, couldn't connect to chromecast, make sure it's nearby etc

[guayomejiae]

Any news on this issue? 

I think you need to improve the communication to your customers to push loyalty an peace of mind by using your products..... 

[jimmy_the_bold]

Anything Google?

[Civ]

Yes. Please ask Huawei or nittet Elon if he boys google.

[Civ]

Boys=buys 

[owjomo]

any update??

[owjomo]

Still getting authentication error on Google Home when trying to set up Chromecast (Factory reset as that's what you do when stuff breaks .... now they tell you not to??)

Been two days looking at tiny screens 😞 

[johnnyzero2]

Don't Be Evil©

[Elean]

I am very fond of my Chromecast and wish to continue using it, so thanks for the fix in advance. 

[Eve66]

Where will you publish any updates on the matter? My chromecasts audio as well as my chromecast video isn't working. I am now constantly looking online for updates.  No info in my google account...