Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Stuckster]

How will you let the 20 million users know?

[NeoDC]

It’s been 72 hours and still no solution? Is this rocket science @GoogleNestTeam? Also the lack of updates and information is terrible. If I didn’t find this thread after hours of research, I’d still be in the dark. 

[Morgannn]

Same here, good ol Reddit let me know the issue and I finally stumbled on this page, it’s ridiculous at this point.

[GCast]

Chromecast Audio, one of the better devices from the big G. We all hope that this will be ok ASAP... right?

[FB05]

Shame on you hidden the issue. It could be on the top of Help page.

We spend time seeking all instructions, even resetting to factory default.  To read Gere that we suppose  not to do it.

[znorris]

Same here. What a mess.

[Morgannn]

YES I spent so long troubleshooting and trying different things, literally never got an email or notification or anything. Reddit told me what the problem is and I finally stumbled on this page. Google is becoming such a disappointment.

[znorris]

You need to notify us via the Google Home app of this outage. This is atrocious support.

[Morgannn]

Is there any update on HOW LONG this is going to take? 2+ days is CRAZYYY

[Candienavone]

Bonjour, 

Comme beaucoup apparemment, voilà 2 jours que mon Chromecast ne font plus.

J ai réinitialiser mon Chromecast 

D'installer et réinstaller google home .

Mais rien a faire.

Cela ne fonctionne pas, il ne me le reconnais pas.

Avez vous une solution 

[Mouton]

Pour l'instant les équipes semblent travailler sur le problème, mais toujours sans nouvelles.

[NanceConfer]

Google -- any news? 

[Elle26]

I tried to cast just now and the 'error' message has gone. I thought yay!! but it still didn't connect despite a few tries.

[Elle26]

Rebooted device and now the error message is back!! GOOGLE this IS NOT GOOD ENOUGH!

WE NEED A FIX - PRONTO! 🙏 Please.

[IsThereAfix]

Do not factory reset FFS too late.

Still not working after 3 days WTF is going on?

[Saltboy]

Day 3 without my Chromecast.  Just curious if those who have subscribed to YouTube will be getting a discount on the days they were unable to see it on the TV screen.  This is now to the point of annoying.  Should I go with a different service?  How long is this going to continue?  Any updates?  

[Ronaldo13]

3 dias sem funcionar. É revoltante 

[Joe135]

How will you let us know it's fixed?

[nmoney000]

Would have been nice to be notified of this, now I have a bricked device. Stupid Google products, guess I'll switch to Roku

[DanCh]

Google, you could have sent a notification informing us through Google Home! What's worse THEY'RE EATING THE DOGS! THEY'RE EATING THE CATS!!! Seriously, while you're waiting, people, please support democracy and reject liars and authoritarians. It's the Gulf of Mexico, and Google Maps needs to label it properly! We are not North Korea.

[MrRoar]

And News on the fix?

[johnnyzero2]

Excellent instructions for an interim workaround that will restore Gen2 casting for Android devices, even for those who have already done a factory reset. Worked for me. I had my Gen2 Chromecast back up 'n running by midday Monday, rock-solid since. Good enough, until Google issues a proper security certificate fix.

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/

[Mgr100]

Y para IOs? Habéis encontrado alguna solución? Muchas gracias

[NanceConfer]

Will the Activity Manager part labelled "Fix It" work on an iphone?

[johnnyzero2]

Unfortunately, no. It's an Android-only thing.

[Kimon1]

Dear Google I know your aware of the issues  thats going on with chrome cast. It's  been more than 2 days this issue is still going on. I PAID ALOT FOR THIS CHROME cast and this is out of pocket. I understand  your working on The issue but at least let us know the problem  and please hundle it. Its becoming annoying now. 

Please sort it out thank you!!

[Vyto]

Salut

Même souci que toi, vous..

Je sais pas ce qu'ils attendent mais j'espère une résolution rapidement 

[Stef69]

Moi aussi, je désespère...

[Idoïalex]

J ai 2 chromecast a mon domicile. 

Depuis la dernière MAJ home, j ai des soucis, 1 des 2 ne fonctionne plus.

J ai rétabli la configuration d usine et depuis, impossible de le reconnecter, problème d authentification. L appli Google home m affiche le bon numéro chromecast xxxx, et n arrive pas se connecter dessus, les 4 numéros ne s affichent pas sur la télé comme si je n avais pas l application.. J ai un message d authentifier impossible. Je ne comprends pas.  Je les utilise depuis des années, ce n est pas la 1ere fois que je fais la manipulation mais la rien n y fait. Si quelqu'un a eu le même problème et peut me guider... 

[Idoïalex]

Changez la date de votre téléphone au 1er mars pour reconnecter les chromecast.

Problème certificat SSL depuis le 8, ils ne se connectent donc plus à internet

[Lisaatjeb02]

Do we have any clue how long this will take???

[jar8524]

I can't believe this is still not resolved. This is embarrassing and completely unacceptable for a company like this. What is going on??

[Djb200]

So another day later and still nothing!

There goes me purchasing any Goole products in the future.

[jar8524]

Same...I think I need to stop relying on them. What if this happened to Android OS? Would I just not be able to use my phone for 3 days??

[Christi65]

Just looking for the fix 😔 

[Kastis84]

How is Google going to inform us, howto fix already factory reset Chromecast Audio device? 

[AnitaK]

Así estoy yo 🥹

[Malboro]

Hurry up boys, why is taking so long? 2 days for such a small problem? I worry about it.... 

[ChiloMaco]

Still waiting. Clearly you are out of your depth. So many programers, engineers, etc and you need more than 1 day to solve the problem? Thank God Google is not in charge of the space program or the nukes. 

You are clearly incompetent. 

[Marcella0610]

È da ieri 10 marzo che mi appare "problemi di autenticazione" e ho provato entrambi i dispositivi che ho. Ho reinstalla home, ho retratto i Chromecast più volte, ma niente. Qualche idea?