Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Roby1Kenoby]

Google, I am available to buy a new device as long as YOU ALSO MAKE IT WITH ANALOG OUTPUTS!!!!!!!!!!!!!!!!

[ccouto]

would you trust googlevil to store your family photos? Cancel google drive

[sledheadcp]

Your troubleshoot page literally tells me to perform a factory reset. How about putting a message there so other users don't?

[Pernille]

I pay for 5 streaming services, that I can’t watch. So pr. day I loose 9 € / 10 $, now it’s 36 € / 40 $!

How is it that a large corporation as Google needs 4+ days to code a fix!?!

[aashishrazdan]

How long you guys plan to roll out a solution,  you sold millions of devices that are now useless. Is that how your protocols work?? Or is it your way of killing the older devices? 

[ccouto]

imagine what they will do with your data, cancel google drive

[rg7329]

Hi team 

could You please let us know How we Re again Step up the Cromecast 2nd gen As error coming while setup the chrome cast " we couldn't authenticate your chrome cast. 

[Danishmadara]

WEN fix?

[mbkhan83]

Please respond so that we get a notification once the fix is there

[ShaunSA]

Factory reset is the first instruction and now you say do not do that? Very confusing , Please share fix and update as soon as possible 

[alessio]

oh no, I didn't have time to read this article! I did the reset..
I hope I haven't lost my useful Chromecast forever 😔

[Adro-]

This is getting beyond a joke, when is this going to be fixed

[Jutr]

Any news?

[Robynandtinker]

I see there is an update, but no advice as to when this will be fixed. Will there be a timeframe provided? Thanks. 

[AlextheAvg]

According to a Reddit post, Google set a validity deadline of March 9th, 2025 at 16:44:39 GMT. Is there a reason this issue was not anticipated or did they simply plan on making existing users buy a new model by now?

[manitgt]

Please fix the bug and share it asap. Could not watch my favourite movie.

Thanks for the update.😊

[RHE]

So, Google, what's the news?  When will our chromecasts start working again?  Your silence is deafening. 

[Emusk]

A plague upon the house of Google 

[Kaggy]

How much longer, I reset mine yesterday and still nothing today 

[studiostaiano]

Hi, I have done hard reset with my Chromecast, Can you descrvie in what way i'll process  restore of connection? thanks a lot 

[Esonhd]

It’s the third day of the unit not working.

How can a fix like this take so long for one of the biggest tech companies?

( Or ”so called tech companies” maybe..?? )

And a huge lack of information also!

When can a fix be expected?

/ Esonhd

[Lee_uk]

Why is this taking so long to resolve? This is now the 3rd day effected for a past due certificate?

There’s no way a company such as Apple or Amazon would have such an outage for such a prolonged period and such abysmal communication about it! this has got to be better from google!

[JUKKa72]

saisiko kans vastauksen ku olette korjannut vian mahd.nopeasti .Kiitos.

[Elel]

Echt peinlich!

[J2TheD]

For those who did do a factory reset, I was able to re-setup my device as follows:

1. On your phone:
   1. "Forget" any previous Chromecast wifi network (I know it shouldn't matter.. )
   2. Manually set your phone date to 1 March 2025
   3. Delete ALL data of the "Google Home" app (hold press the Google Home app > App Info > Force Stop (for good measure) > Storage data > Clear data
   4. Restart your phone
2. Unplug the Ethernet cable from the Chromecast dongle (if you have one)
3. Now do a factory reset on the Chromecast
4. On the Google Home app on your phone, follow the steps to connect the Chromecast
5. Don't forget to set the date on your phone back to automatic

[SivaramaPandian]

Looks like it will take a decade to fix.

[BernieG]

Hi, how are you progressing with the Chromecast bug fix, do you already know how long it will take to resolve it, how will we be notified of the fix, how do you plan to compensate the thousands of users who trusted Google and have seen how a product that worked no longer does so because of the company's fault? Remember that most of us have done “factory reset” as it is a standard solution with the device.
How do you plan to compensate the thousands of users who trusted Google and have seen how a product that worked no longer does so because of the company?
There is always talk of planned obsolescence, but this is being a dire experience that makes us doubt their products in the future.
As a company, they need to step up and do something that is DIFFERENTIAL in their relationship with affected customers.
And to emphasize, that the customer service for this problem has been dire, both in chat and phone call.

[ccouto]

You are talking to nobody, instead of provide support they redirected us to this community room, to complain to each other, but nobody from outside world are awere. share this info and cancel google drive, imagine loosing all your data

[NickLove]

May you wither as a company a pox upon you all

[eldgudinna]

I sincerely hope that you have a solution for all of us that re-seted our device, as an answer of the trouble-shooting request

[Inimini]

Patience? It's been over 4 days. Clearly not a priority for Google.

[whatever4]

That's the exact same information as the original post with a few more words. Please, tell us where we can expect to find out when a fix has been rolled out, or get updates in general.

[MalinXX]

already díd the factoy reset and is now stuck. What to do?

[Kimlobo]

Why is no clear timeliness?

[Eliz0fraser]

Time for an update on how long the fix will take, please.

[SilviaMMF]

Me sorprende que no hayan avisado y que tarden tanto en arreglarlo. Por mi parte no pienso comprar modelos más nuevos. Si voy a gastar plata será de otra marca.

[Vibhor]

I am not able to set Chromecast device on my tv. It always says we could not authenticate your Chromecast. I am trying to set up from last two days . Please call me and help with the setup

[Emusk]

Step one open bin . . .

[MyceanSage]

Thousands, if not millions of people already reset their devices because this is what your own Help Center says to do. I only found out after the fact by stumbling upon a random reddit thread that told me what the problem was. Not good enough Google.

[Emusk]

Meditation could work for you