Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[LaG62]

Is this still an issue but I did a factory reset as we had no nbn for days and thought hat was the problem

[LaG62]

Have set it up but mo casting.

[FishShtick]

So, when you already reset the device, I assume that there will be a workaround that makes connecting to the authentication possible again? This is getting ridiculous. What takes so long to roll out a fix? Also with RESET ones since you just mentioned it just yesterday? How will my reset Chromecast be able to authenticate once again? 

[Gracew]

I have already factory reset my device multiple times not knowing what was wrong with it. Is it now doomed?

[Lisa1703]

I did the exact same thing, I guess we’ll see.

[Nadja1]

Salut je vous remercie 

Envoyé moi tout les informations 

Car je déjà été réinstaller merci

[BenLangley17]

Still not working for me.....

[FunkyJunky]

"Do not factory reset your device" - when my device stopped working the advice that came via your support link was to do a factory reset - which I did!!!

[RoiArl]

I did a factory reset on mine. Please let me know how to fix this.

Thanks,

[mauriciotula]

Tarde la recomendacion de no reiniciar de fábrica, es lo primero que te recomienda el dispositivo. 😞

[mrrepolyo]

"Please do not factory reset your device." too late, reset is part of our basic troubleshooting before checking the web for solutions. Please fix this trust device issue, our grandfather can't watch their favorite boring you tube video.

[Alexxxxxxx]

You can setup the device on a device you set back the time on: that works around being able to install and link it. Now the rest is up to the 'smart' people at Google that have let the world wait for 4 days to use their device.....

[Annoyed99]

This is not an update, the devices have been down for 3 days now, this is the worst service and  you obviously have no interest in supporting customers.

[rubzzen]

what a shameful company, Chromecast ko

[Alexxxxxxx]

Ok so i found a solution, to at least set up the device and use it:

Date back the time and day of your streaming device to a 8th of march.

[JuanGarrido]

Para los que restablecisteis a "configuracion de fabrica" solo cambiar la fecha del dispositivo a 8 de marzo de 2025 y podreis conectarlo. pero no se puede transmitir. por lo menos ya estaría conectado y si hay solución pues  mejor que esté habilitado.  

[Mari1984]

Hurry. 

[Petra21]

I already factory reset my Chromecast, and deleted it from my Google Home app. What should I do now?

[Alexxxxxxx]

Ok so i found a solution, to at least set up the device and use it:

Date back the time and day of your streaming device to a 8th of march.

[JuanGarrido]

Se puede configurar NO USAR...

[Ryanhi]

Given the widespread impact, consistent and dependable status updates are crucial. Many of us rely on these devices, and a more frequent update schedule, including a potential ETA for the fix, would significantly reduce anxiety and frustration. Knowing when to expect a solution is just as important as knowing the issue is being worked on.

[Radargentina]

Realmente inconcebible lo que ocurrió y la demora en comunicarlo y solucionarlo. Ya no compraré productos de Google. Y espero resarcimiento de parte de la compañía. Vergonzoso.

[Julian13th]

Pls come with a solution asap, as I'm already reset the device 😭

[solea]

Oui moi aussi et j'ai passé 6h dimanche à essayer de comprendre je pensais qu'il y avait un problème avec le réseau temporaire Chromecast. Il n'y en a pas pour des jours à faire les MAJ nécessaires 

[CreakFFM]

thats crazy. my girl tell me since 3 days its not working anymore.. fix it quick google

[Anonymous]

Google need to learn "if it's not broke, don't fix it". I'm still waiting for a fix on the 'away' functionality for my Google nest thermostat also.

[MrJazz]

They've changed it to"if it ain't broke, BREAK IT!"

[PANORMUS]

Dopo il reset non si vedevano piu' .Ho messo la data del cellulare al 7 marzo e li ho configurati e si vedono ma non funzionano .Restiamo il attesa

[Fabio76]

Salve io ho resettato entrambi le cromocast come posso riempostare?

[Jonathan_Pei]

I performed factory reset. Please reply to my query raised one day ago.

[Tremor]

Set the clock to 8 march on Android Phone (doesnt work with Iphone). Connect chromecast again. Then power the chromecast off and on. (remember to update to newest version of Google Home). Worked here....

[Chrisbear]

Sadly not for me. Returned an out of date firmware message

[mikekaast]

Hi. It would be so nice, if you send a mail or a notification AS SOON the FIX is ready, and can be applyied to the chromecast. And what do all of us do, after we HAVE MADE THE FACTURY reset, as Google help page says ??

Hope this will work soon, i'am so happy with my chromecast.

BR. MK.

[mkhwinana]

How far are we with the fix?

[Slema]

Nel mio caso la chromecast sembra corrotta (brick) c'è luce fissa arancione e nonn risulta più connessa alla rete, quindi sarei proprio curioso di sapere come farà Google a sistemarla con un update se questanon è connessa af internet. 

È successo a qualcuno lo stesso problema? 

[zubairmushtaq]

Hello

Since last week i am unable to fix Chromecast. And now searching online.

Did once factory reset.

Re install google home app

Restarted router for home

Still unable to connect home app with Chromecast. ( 2nd gen)

Error: unable to communicate with device

Looking forward 

[PANORMUS]

Metti data cellulare al 7 marzo e si istalla 

[zubairmushtaq]

Please update more

[MMx]

If this Chromecast failure occurred after and update; have you considered rolling back the update?

[johnnyzero2]

It didn't fail because of an update. It failed because an embedded security certificate was (stupidly) set to expire on March 9, 2025.