Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[cicciobaciccio]

e daje, sbrigateve!

[Mwetzel394]

buying some wiim minis f these guys, they take our money and run .......!!!

my smart-things works perfect after 8 years!!!

[Yann26]

Hello, well I've already done a reset, so this going to be a job in itself... 

Do not factory reset your device..... HOOPS well that already done, simply followed instruction do to so! 

Are you planning to post on here a resolution? 

Thanks

[jotapy79]

Many of us restore the factory settings; it's an option you recommend. The problem is that they took a while to comment on the defect, so it's too late. I hope they find a solution for any situation and do it immediately. I feel cheated.

[Bru39]

Olá, problema sempre ocorre com qualquer um, o que não pode é a empresa não nos passar uma estimativa para que esse problema seja sanado.

[ccouto]

nao se eswueça da nota de pedidonde desculpas, a quantidade de tiazinha e criança que tentou de tudo no domingo para ver TV...

[Mvbrufino2]

That's an insult. You're compromising your image. Enough with these futile games. Restore this right away, fix it right away.

[Fedevargas]

How was I supposed to know that the usual fix for years (factory reset) was not the right one THIS time? Are you kidding? Or pulling our leg? Off Google products from now on!

[Pauaiu]

I resetted my device first thing, what should I do now? Which is the solution in this case? Retry now?

[Ryno]

Can you please give us an update?

[LuckyMike]

Absolutely ridiculous that a trillion-dollar tech giant like Google can't fix Chromecast devices after THREE DAYS. Maybe spend less on AI nobody asked for and more on supporting products we actually paid for! Thousands of customers are sitting with useless devices while you have unlimited resources to fix this. Do better.

[Anuraj]

Couldn't authenticate your chromecast 

[Ronaldo13]

Alguma novidade?

[ugoz]

Two days have passed without any update from you on this issue, and it is disgraceful that such a simple malfunction has not yet been resolved. The fact that the only "solution" seems to be purchasing a new device is unacceptable, especially considering that the same problem could occur again even after buying a new one. This shows a complete lack of professionalism and respect for customers. I strongly advise against choosing your brand and encourage everyone to explore better alternatives, as well as to spread awareness of this situation across all social media platforms.

[aGoogIsNotAHome]

Lol the first move is power cycle and the second is erase and factory reset, how many people came here before doing that

[Imai]

No fix jet? Googlefixteam: we are still waiting. Not a few people but a whole lot of people all over the world.

[Mtaylor09]

What are we supposed to do if we already performed the factory reset according to the advice received on the help page within the home app?

[Eko1]

It's been days!!!! I have guests that use that Chromecast who are staying with me. A day is understandable but I've had to purchase a new TV because its been days..... Google keeps letting everyone but the orange man down 

[Nmacvane]

I was told 4 days ago that it would be fixed in roughly 10 hours,And here we are 4 days later!!

care to give us an update on when it will ACTUALLY be up and running again??

In my opinion 4 days is a bit too long! 

[ReyTarzan]

 💯 With you!

[Dontuklaw_30]

Amazingly hihi

[Reneemarie]

It has been 3 days and nothing works

[Dontuklaw_30]

Good nice 🙂 

[Jesnodoughnut]

For this to happen with a company this size should be humiliating. For this to still not be fixed over three days later is completely ridiculous. If this isn't fixed by end of business tonight, I will be switching completely away from all Google products, systems and even my email. Absolutely terrible! 

[AynurVerdi]

I reset it.... Waiting for tge solution unpatiently 😂😅💫

[mmurillo]

Temporary Workaround

If you own a Google Chromecast and suddendly stopped casting and if you did a factory reset to "fix it" do the following! It worked for me!

1) In your Android Mobile Device temporary set the date as March 8th, 2025
2) Using Google Home App, follow the instructions to add your Chromecast again
3) Set the current date again
4) Download the most recent binary of ActivityManager App (https://github.com/sdex/ActivityManager/releases) and install it
5) In ActivityManager App Click on the 3 dots > Intent Launcher > Edit the Action

For Android 11 or below set the action as:

• com.google.android.gms.cast.settings.CastSettingsDebugAction

For Android 11 or Highest set the action as:

• com.google.android.gms.cast.settings.CastSettingsCollapsingDebugAction

Finally, in the Cast Debug > Enable Bypass Device

6) Open your preferred app to cast and test it out

NOTE: If you haven't done a factory reset follow steps 4) to 6)

DISCLAIMER: It's a temporary workaround, when Google officially releases a solution, I hope soon!. Remove the ActivityManager app or the action set.

REFERENCES:

• https://www.androidauthority.com/how-to-fix-chromecast-authentication-errors-workarounds-3533849/
  

[Sukh7]

Still waiting for a fix 

[amsmith6800]

So what do you suggest we all do in the mean time?

Here I thought I was doing something wrong and now nothing will load to the app & we can't watch TV  - 

[Billwr]

I just deleted it from my Google Home and then tried to install.  That did not work.  Hope to see the proper fix soon.  I miss my music.

[mtdunagan]

What if we already followed the website directions to factory reset.  Will the there be a fix for devices in that situation as well?

[Amparo]

Buen día, para los que ya reiniciamos el Chromecast, cómo hacemos para poder volver a conectarlo?

[PANORMUS]

Metti la data del cellulare al 7 marzo e istalla  Non funziona uguale ma  pronto per un nuovo aggiornamento

[EmRa]

Bonjour,

L’assistance Google m’a informé que via ce site je connaîtrais la marche à suivre pour reconnecter mon chromecast 2ème génération à mon réseau après l’avoir réinitialiser aux paramètres d’usine. Or, je ne vois pas d’information à ce sujet ici.

Pouvez-vous me préciser la date à laquelle ce problème sera résolu. En effet, je ne peux plus utiliser mon chromecast depuis lundi soir.

Dans l’attente de votre retour,

Bien cordialement 

[dubanator549]

I have had enough.  I'm moving away from Google Chromecast. I just purchased an Onn!!

[SilentSmile]

So how long it takes to make a fix?

[Eva7]

Hi please. Let us know when it is sorted. Thanks a lot 

[Killoff]

?????????? Długo to potrwa ?????????

[Pete90]

Allora io a Torino Italia fortunatamente intuendo bene Non ho mai resettato il Chromecast a condizioni di fabbrica ed infatti ho sempre avuto la schermata Google sul TV con tanto di ora ma non si connette Google Home Nonostante che il dispositivo venga letto dal telefono come presente e questo è rimasto inalterato anche dopo l'aggiornamento di Google Home di ieri sera tardi ..quindi ragazzi sveglia! Grazie

[Kelly10]

Alguém sabe se resolveu alguma coisa.

Alguma novidade do assunto?

[StrangeCat]

Google, please, fix this problem!